Menu
Reply
  • 107
  • 2
  • 21
davetherave
Up to speed
751 Views
Message 1 of 78
Flag for a moderator

HOW DO I CONTACT YOU?

Hi

How am I supposed to contact you without a phone? I cant use the telephone and I dont own a phone! That live chat is a Joke I spent ages asking the question then got a dumb message (End of this post) My speeds are an absolute joke for the past 2 weeks since it was Off all Day for maintenance (Area 20)

Your Checker of course says there are no problems (I think that only works when there is no access at all) I Used your service problem checker and it said you are trying to fix it and reboot in 10 mins

Did nothing of course! It says if still a problem phone you

Why on earth do I have to contact you anyway if you know there is a problem after the check as it would have even been applied to my box at my address

I always use a wired connection

I cant find any way I can e-mail you so what do I do except switch to Talk Talk

Cheers

Dave

Virgin Chat.JPG

  • 7
  • 0
  • 2
derrylad
Tuning in
746 Views
Message 2 of 78
Flag for a moderator

Re: HOW DO I CONTACT YOU?

Same here in area 26. Pure rubbish service with no phone line and not going to pay to sit on hold for over 30 minutes. when I get through I'm cancelling as still within cool off!
0 Kudos
Reply
  • 107
  • 2
  • 21
davetherave
Up to speed
743 Views
Message 3 of 78
Flag for a moderator

Re: HOW DO I CONTACT YOU?


derrylad wrote:
Same here in area 26. Pure rubbish service with no phone line and not going to pay to sit on hold for over 30 minutes. when I get through I'm cancelling as still within cool off!

Exactly - And I wonder that would cost on a PAYG moby!

Why on earth can't you e-mail an ISP!! But of course - Have you experienced their wonderful webmail system (If you think the broadbands bad try getting that even when the connections at full bore! A 1990's dial up was faster!)

  • 107
  • 2
  • 21
davetherave
Up to speed
712 Views
Message 4 of 78
Flag for a moderator

Re: HOW DO I CONTACT YOU?

ANYBODY?

0 Kudos
Reply
  • 6.23K
  • 317
  • 1.39K
Superuser
Superuser
704 Views
Message 5 of 78
Flag for a moderator

Re: HOW DO I CONTACT YOU?

Either wait for a VM rep to reply/use the webcast/call up.


Those are your immediate options as they don't have an email address anymore.
~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
Kudo's a post if you find it useful and want to say thanks
Mark a post as a helpful answer if it answers your question

  • 1.6K
  • 157
  • 362
vircom
Super solver
701 Views
Message 6 of 78
Flag for a moderator

Re: HOW DO I CONTACT YOU?

I don't think it's the quality of the email that stops VM from wanting to use it. email gives an unambiguous record of what has been agreed. Itgets through regardless of staffing levels and makes it obvious if a problem is ignored. All of this is great for the customer but not so good if you are trying to keep down cost.

You could try good old fashioned postal contact, but that may take some time.
  • 107
  • 2
  • 21
davetherave
Up to speed
701 Views
Message 7 of 78
Flag for a moderator

Re: HOW DO I CONTACT YOU?


Shafreya wrote:
Either wait for a VM rep to reply/use the webcast/call up.


Hi Shafreya
Thank you for your reply Smiley Happy
So will somebody from virgin mail me to the question they obviously received from the non-workable chat system
Or do you mean a rep will actually answer on this forum one day?
Cheers
Dave

 

0 Kudos
Reply
  • 6.23K
  • 317
  • 1.39K
Superuser
Superuser
695 Views
Message 8 of 78
Flag for a moderator

Re: HOW DO I CONTACT YOU?

A rep will post here usually within a week from your last post.
~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
Kudo's a post if you find it useful and want to say thanks
Mark a post as a helpful answer if it answers your question

  • 107
  • 2
  • 21
davetherave
Up to speed
684 Views
Message 9 of 78
Flag for a moderator

Re: HOW DO I CONTACT YOU?


Shafreya wrote:
A rep will post here usually within a week from your last post.

Cheers Smiley Happy

I am also going to make a complaint as its the only way that you can get them by snail mail as vircom as previously suggested  and thats all I could find for that method after googling it - Think I will just switch its easier (Been with these goons for 15 yrs and sick of this crap service)

0 Kudos
Reply
  • 107
  • 2
  • 21
davetherave
Up to speed
682 Views
Message 10 of 78
Flag for a moderator

Re: HOW DO I CONTACT YOU?


vircom wrote:
I don't think it's the quality of the email that stops VM from wanting to use it. email gives an unambiguous record of what has been agreed. Itgets through regardless of staffing levels and makes it obvious if a problem is ignored. All of this is great for the customer but not so good if you are trying to keep down cost.

You could try good old fashioned postal contact, but that may take some time.
Thanks vircom but sick of looking for the Address so I am just going to use the only one I could find!
It’s not as quick, but if you’d prefer to send us a letter, you can write to us at Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ. Your letter will be acknowledged within 48 hours of receipt and we aim to resolve all written complaints within 28 days of receipt.
Cheers - Probably be faster than any of the other pathetic methods Smiley Happy
Dave


 

0 Kudos
Reply