My Virgin Media fiber connection has been a rock solid 550Mbps for nearly 1 year but for the last 3 days on my wired connection it's just 130Mbps. My phone still gets 550Mbps over a wireless connection (right next to the Hub).
I've tried both a desktop PC and a laptop with a wired connection and gotten near enough the same result so I can rule out my hardware so it must be a problem with the VM Hub's wired connection somewhere?
It could be... but more likely that the ethernet cable has "failed" - I have had several do that over the years. First swap it for a new Cat6a one and see if that helps. If not it could be the ports - several recent posters have reported a similar failure. Do any of the Hub Ports give a better connection?
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
try a full reset - hold the button a good 30 sec - dont turn off after that let the hub boot up and then retest
worth posting some stats although they should be ok if you have the wifi speed
log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream
I'll screenshot all the hubs settings and try a reset then. I'm currently on VM's Live Chat but obviusly I'm in a massive queue after jumping through all their 'support' hoops. Is it worth me logging off of the Live chat and doing the Hub reset or is Live Chat likely to be able to sort something out?