on 20-09-2021 15:20
My Virgin Media fiber connection has been a rock solid 550Mbps for nearly 1 year but for the last 3 days on my wired connection it's just 130Mbps. My phone still gets 550Mbps over a wireless connection (right next to the Hub).
I've tried both a desktop PC and a laptop with a wired connection and gotten near enough the same result so I can rule out my hardware so it must be a problem with the VM Hub's wired connection somewhere?
Any ideas?
Answered! Go to Answer
on 28-09-2021 06:29
SOLVED! I turned out it was a problem my end. For whatever reason I had to reset my network adapter settings on my wired PC. The low speed results I was getting with the wired laptops must have just been a coincidence as they are old laptops.
For reference it's: Windows Start Menu/Settings/Network & Internet/Network Reset
Just to add for anyone else trying to diagnose exactly what part of a network is causing speed issues, it's worth buying an Ethernet to USB-C (or whatever USB your mobile phone has) for about £10 from the Rainforest. As it essentially turns your phone into a network speed meter.
I bought a USB-C 1Gbps one and I use the Ookla speed test app so now I can just plug it into any port or ethernet cable that's connected to the internet and it'll do a speed test. By process of elimination I can now narrow down what's at fault. If I'd have had that a week ago I would have avoided having to take a day off work and wait around for 4hrs for a VM engineer to come out.
on 20-09-2021 15:35
on 20-09-2021 15:37
20-09-2021 15:40 - edited 20-09-2021 15:41
No matter what ethernet port or cable I use this is what I get:
Desktop PC = 130Mbps (every time it's tested)
Old Laptop = 200-260Mbps
New NHS Laptop = 170-200Mbps
And several wireless devices still get 550Mbps over wireless.
on 20-09-2021 15:43
try a full reset - hold the button a good 30 sec - dont turn off after that let the hub boot up and then retest
worth posting some stats although they should be ok if you have the wifi speed
log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream
if its an earlier hub button is top right
on 20-09-2021 15:49
on 20-09-2021 15:56
levels are good and yes a reset will set everything back to default so you need to make a note of them
not sure if you can back them up - long time since i looked
on 20-09-2021 15:59
on 20-09-2021 16:02
on 20-09-2021 16:04
lol too late, just done the reset. Good to know though for next time!