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Ripp
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[HELP] Wired connection slow but wireless fast? (550Mbps Wireless) & (130Mbps Wired)??!!

My Virgin Media fiber connection has been a rock solid 550Mbps for nearly 1 year but for the last 3 days on my wired connection it's just 130Mbps. My phone still gets 550Mbps over a wireless connection (right next to the Hub).


I've tried both a desktop PC and a laptop with a wired connection and gotten near enough the same result so I can rule out my hardware so it must be a problem with the VM Hub's wired connection somewhere?

Any ideas?

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jbrennand
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Re: [HELP] Wired connection slow but wireless fast? (550Mbps Wireless) & (130Mbps Wired)??!!

It could be... but more likely that the ethernet cable has "failed" - I have had several do that over the years. First swap it for a new Cat6a one and see if that helps. If not it could be the ports - several recent posters have reported a similar failure. Do any of the Hub Ports give a better connection?

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Ripp
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Re: [HELP] Wired connection slow but wireless fast? (550Mbps Wireless) & (130Mbps Wired)??!!

I've just this minute tried all the ports and tried multiple cables as I have 4x genuine VM Cat6 cables so I can rule that out.
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Ripp
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Re: [HELP] Wired connection slow but wireless fast? (550Mbps Wireless) & (130Mbps Wired)??!!

No matter what ethernet port or cable I use this is what I get:

Desktop PC = 130Mbps (every time it's tested)
Old Laptop = 200-260Mbps
New NHS Laptop = 170-200Mbps

And several wireless devices still get 550Mbps over wireless.

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-tony-
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Re: [HELP] Wired connection slow but wireless fast? (550Mbps Wireless) & (130Mbps Wired)??!!

try a full reset - hold the button a good 30 sec - dont turn off after that let the hub boot up and then retest

worth posting some stats although they should be ok if you have the wifi speed

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

if its an earlier hub button is top right

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Ripp
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Re: [HELP] Wired connection slow but wireless fast? (550Mbps Wireless) & (130Mbps Wired)??!!

Will a full reset lose any settings I have in the hub?

Downstream:

1 387000000 4.8 38 256 qam 32
2 203000000 5.3 40 256 qam 9
3 211000000 5.1 38 256 qam 10
4 219000000 4.9 40 256 qam 11
5 227000000 4.6 38 256 qam 12
6 235000000 4.6 38 256 qam 13
7 243000000 4.6 38 256 qam 14
8 251000000 4.8 40 256 qam 15
9 259000000 4.8 38 256 qam 16
10 267000000 4.8 40 256 qam 17
11 275000000 4.6 38 256 qam 18
12 283000000 4.9 40 256 qam 19
13 291000000 5 38 256 qam 20
14 299000000 5.4 38 256 qam 21
15 307000000 5 40 256 qam 22
16 315000000 5 38 256 qam 23
17 323000000 5.1 38 256 qam 24
18 331000000 5.3 40 256 qam 25
19 339000000 5.1 38 256 qam 26
20 347000000 5 40 256 qam 27
21 355000000 5 38 256 qam 28
22 363000000 5 40 256 qam 29
23 371000000 5 38 256 qam 30
24 379000000 4.9 38 256 qam 31


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 3 0
2 Locked 40.3 12 0
3 Locked 38.9 31 0
4 Locked 40.3 12 0
5 Locked 38.9 17 0
6 Locked 38.6 17 0
7 Locked 38.9 26 0
8 Locked 40.3 23 0
9 Locked 38.9 17 0
10 Locked 40.3 9 0
11 Locked 38.9 15 0
12 Locked 40.3 11 0
13 Locked 38.9 16 0
14 Locked 38.6 13 0
15 Locked 40.3 15 0
16 Locked 38.9 13 0
17 Locked 38.9 30 0
18 Locked 40.3 29 0
19 Locked 38.9 26 0
20 Locked 40.3 31 0
21 Locked 38.9 23 0
22 Locked 40.3 20 0
23 Locked 38.9 4 0
24 Locked 38.9 17 0






Upstream

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 53700000 43.8 5120 64 qam 6
2 60300000 44.5 5120 64 qam 5
3 39400000 43.5 5120 64 qam 8
4 46200000 43.8 5120 64 qam 7


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
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-tony-
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Message 7 of 25
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Re: [HELP] Wired connection slow but wireless fast? (550Mbps Wireless) & (130Mbps Wired)??!!

levels are good and yes a reset will set everything back to default so you need to make a note of them

not sure if you can back them up - long time since i looked

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Ripp
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Message 8 of 25
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Re: [HELP] Wired connection slow but wireless fast? (550Mbps Wireless) & (130Mbps Wired)??!!

I'll screenshot all the hubs settings and try a reset then. I'm currently on VM's Live Chat but obviusly I'm in a massive queue after jumping through all their 'support' hoops. Is it worth me logging off of the Live chat and doing the Hub reset or is Live Chat likely to be able to sort something out?
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lotharmat
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Message 9 of 25
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Re: [HELP] Wired connection slow but wireless fast? (550Mbps Wireless) & (130Mbps Wired)??!!

You can save your config file as a .bin (it's under advanced - system / Admin (or similar)



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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Ripp
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Message 10 of 25
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Re: [HELP] Wired connection slow but wireless fast? (550Mbps Wireless) & (130Mbps Wired)??!!

lol too late, just done the reset. Good to know though for next time!

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