on 17-08-2021 08:45
Good Morning,
I have upgraded from the 350M package to Gig1 this week and the speeds are lackluster for me.
I'm getting sometimes 500Gbps when jacked directly into the Hub4 with my laptop which has a gigabit Ethernet connection and a CAT7 cable, more often than not I'm getting slower than that. see screenshot below for my latest Sam Knows test (which seem to be all over the place).
All in all it's been a bit of a downgrade as i was getting 300 - 350 Gbps every time with my 350M package, does anyone have any suggestions?
on 17-08-2021 08:58
on 17-08-2021 09:37
Hi Lotharmat,
Thanks for the reply, details to follow, it will have to be a few posts as the forum software is telling me it's exceeding 20,000 characters:
Status
Cable Modem Status | ||
Item | Status | Comments |
Cable Modem Status | Online | DOCSIS 3.1 |
Primary downstream channel | Locked | SC-QAM |
Channel Overview | Downstream | Upstream |
DOCSIS 3.0 channels | 31 | 4 |
DOCSIS 3.1 channels | 1 | 0 |
on 17-08-2021 09:38
Downstream
3.0 Downstream channels
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 139000000 | 4.300003 | 38.605377 | QAM256 | 1 |
2 | 147000000 | 4.000000 | 38.983261 | QAM256 | 2 |
3 | 155000000 | 3.799999 | 38.983261 | QAM256 | 3 |
4 | 163000000 | 3.299999 | 38.605377 | QAM256 | 4 |
5 | 171000000 | 3.099998 | 38.983261 | QAM256 | 5 |
6 | 179000000 | 2.799999 | 38.605377 | QAM256 | 6 |
7 | 187000000 | 2.799999 | 38.983261 | QAM256 | 7 |
8 | 195000000 | 2.599998 | 38.983261 | QAM256 | 8 |
9 | 203000000 | 2.500000 | 38.983261 | QAM256 | 9 |
10 | 211000000 | 2.500000 | 38.605377 | QAM256 | 10 |
11 | 219000000 | 2.500000 | 38.983261 | QAM256 | 11 |
12 | 227000000 | 2.700001 | 38.605377 | QAM256 | 12 |
13 | 235000000 | 2.500000 | 38.983261 | QAM256 | 13 |
14 | 243000000 | 2.799999 | 38.605377 | QAM256 | 14 |
15 | 251000000 | 2.799999 | 38.605377 | QAM256 | 15 |
16 | 259000000 | 2.900002 | 38.983261 | QAM256 | 16 |
17 | 267000000 | 2.599998 | 38.605377 | QAM256 | 17 |
18 | 275000000 | 2.400002 | 38.605377 | QAM256 | 18 |
19 | 283000000 | 2.200001 | 38.605377 | QAM256 | 19 |
20 | 291000000 | 2.099998 | 38.983261 | QAM256 | 20 |
21 | 299000000 | 2.400002 | 38.605377 | QAM256 | 21 |
22 | 307000000 | 2.500000 | 38.983261 | QAM256 | 22 |
23 | 315000000 | 2.400002 | 38.983261 | QAM256 | 23 |
24 | 323000000 | 1.799999 | 38.983261 | QAM256 | 24 |
25 | 331000000 | 1.299999 | 38.605377 | QAM256 | 25 |
26 | 339000000 | 1.299999 | 38.983261 | QAM256 | 26 |
27 | 347000000 | 1.299999 | 38.983261 | QAM256 | 27 |
28 | 355000000 | 1.400002 | 38.983261 | QAM256 | 28 |
29 | 363000000 | 1.700001 | 38.983261 | QAM256 | 29 |
30 | 371000000 | 1.900002 | 38.983261 | QAM256 | 30 |
31 | 379000000 | 1.599998 | 38.983261 | QAM256 | 31 |
on 17-08-2021 09:38
3.0 Downstream channels
Channel | Lock Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 38.605377 | 0 | 0 |
2 | Locked | 38.983261 | 0 | 0 |
3 | Locked | 38.983261 | 0 | 0 |
4 | Locked | 38.605377 | 0 | 0 |
5 | Locked | 38.983261 | 0 | 0 |
6 | Locked | 38.605377 | 0 | 0 |
7 | Locked | 38.983261 | 0 | 0 |
8 | Locked | 38.983261 | 0 | 0 |
9 | Locked | 38.983261 | 0 | 0 |
10 | Locked | 38.605377 | 0 | 0 |
11 | Locked | 38.983261 | 0 | 0 |
12 | Locked | 38.605377 | 0 | 0 |
13 | Locked | 38.983261 | 0 | 0 |
14 | Locked | 38.605377 | 0 | 0 |
15 | Locked | 38.605377 | 0 | 0 |
16 | Locked | 38.983261 | 0 | 0 |
17 | Locked | 38.605377 | 0 | 0 |
18 | Locked | 38.605377 | 0 | 0 |
19 | Locked | 38.605377 | 0 | 0 |
20 | Locked | 38.983261 | 0 | 0 |
21 | Locked | 38.605377 | 0 | 0 |
22 | Locked | 38.983261 | 0 | 0 |
23 | Locked | 38.983261 | 0 | 0 |
24 | Locked | 38.983261 | 0 | 0 |
25 | Locked | 38.605377 | 0 | 0 |
26 | Locked | 38.983261 | 0 | 0 |
27 | Locked | 38.983261 | 0 | 0 |
28 | Locked | 38.983261 | 0 | 0 |
29 | Locked | 38.983261 | 0 | 0 |
30 | Locked | 38.983261 | 0 | 0 |
31 | Locked | 38.983261 | 0 | 0 |
3.1 Downstream channels
Channel | Channel Width (MHz) | FFT Type | Number of Active Subcarriers | Modulation (Active Profile) | First Active Subcarrier (Hz) |
159 | 96 | 4K | 1880 | QAM4096 | 759 |
on 17-08-2021 09:38
3.1 Downstream channels
Channel ID | Lock Status | RxMER Data (dB) | PLC Power (dBmV) | Correcteds (Active Profile) | Uncorrectables (Active Profile) |
159 | Locked | 41 | 2.6 | 152798031 | 4209 |
Upstream
3.0 Upstream channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 39400000 | 42.520599 | 5120 KSym/sec | 64QAM | 4 |
2 | 46200000 | 42.770599 | 5120 KSym/sec | 64QAM | 3 |
3 | 53700000 | 42.770599 | 5120 KSym/sec | 64QAM | 2 |
4 | 60300000 | 43.270599 | 5120 KSym/sec | 64QAM | 1 |
3.0 Upstream channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
Configuration
General Configuration
Network access | true |
Maximum Number of CPEs | 1 |
Baseline Privacy | true |
DOCSIS Mode | 3.1 |
Config file | 54k;fg87dsfd;kfoA,.iyewrkldJK |
Primary Downstream Service Flow
SFID | 1395 |
Max Traffic Rate | 1200000450 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 7117 |
Max Traffic Rate | 55000270 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | bestEffort |
on 17-08-2021 09:39
Network Log
Time | Priority | Description |
Thu Jan 1 00:01:22 1970 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Aug 14 12:13:13 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Aug 14 12:13:13 2021 | 3 | Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Aug 14 12:13:13 2021 | 4 | T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Aug 14 12:13:13 2021 | 3 | REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Aug 14 12:13:37 2021 | 4 | Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Aug 14 12:14:00 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Aug 14 12:14:46 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Aug 14 12:14:58 2021 | 6 | SW Download INIT - Via Config file ;fg87dsfd;kfoA,.iyewrkldJKDHS |
Sat Aug 14 12:16:17 2021 | 6 | SW download Successful - Via Config file |
Sat Aug 14 12:18:48 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Aug 14 12:31:06 2021 | 5 | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Aug 14 12:34:17 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Aug 14 12:58:58 2021 | 5 | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Aug 14 13:25:34 2021 | 6 | CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Aug 14 13:44:43 2021 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Aug 14 13:44:44 2021 | 6 | DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Aug 14 14:17:22 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Aug 14 14:21:14 2021 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Aug 14 14:29:37 2021 | 5 | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Aug 14 18:39:17 2021 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 16 16:56:28 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 16 17:08:44 2021 | 5 | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 16 17:34:57 2021 | 6 | CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 16 17:39:28 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 16 17:51:44 2021 | 5 | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 16 18:13:02 2021 | 6 | CM-STATUS message sent. Event Type Code: 21; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 16 18:13:05 2021 | 5 | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 16 18:13:09 2021 | 6 | CM-STATUS message sent. Event Type Code: 21; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 16 18:13:09 2021 | 5 | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 16 18:13:49 2021 | 3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 16 18:14:14 2021 | 5 | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 16 18:14:16 2021 | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 14; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 16 18:14:19 2021 | 5 | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 16 18:14:23 2021 | 6 | CM-STATUS message sent. Event Type Code: 21; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 16 18:14:29 2021 | 3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 16 18:14:31 2021 | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 14; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 16 18:14:49 2021 | 3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 16 18:15:52 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 16 18:20:06 2021 | 6 | CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 16 18:28:06 2021 | 5 | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 16 20:35:37 2021 | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 17-08-2021 09:39
on 19-08-2021 12:51
Hi @NickCDM
Thanks for the details.
I'd like to take a look at your account to further investigate this speed issue. I will send you a private message now to obtain the details required, please look out for the purple envelope in the top right corner 🙂
Kind regards,
Serena
on 19-08-2021 13:21
Hi Lotharmat,
I've posted the router stats, please let me know if you need anything else.
Nick
PS. the user below asked for the following details via private message, is this normal? (I have not and will not give out the information on here)
- Name on your account:
- Account number:
- Confirmation that you are the account holder:
- The 1st, 3rd and 5th character of your memorable account phrase of word (this is the telephone password you would have set up when you joined us)