on 16-12-2021 22:15
Since getting a Hub4 and Gig1 my speed has gone from a consistent 650 ish(M600) to sub 400. The latency on thinkbroadband is all over the place when before it was consistently ok.
I try to run a check and get this
or this
Answered! Go to Answer
20-12-2021 11:05 - edited 20-12-2021 11:06
Issues were resolved with a full factory reset thanks. The lady had me hold the pin reset button for a whole minute(not sure that is necessary or not).
Now just have the standard bad latency of the puma chipset 😂 (I would literally pay for a hub 5....)
on 16-12-2021 22:43
on 17-12-2021 09:24
The router/hub is clearly provisioned wrong or my account is setup wrong. Its capped at around M350 speeds.
More phone calls today, probably spent 5 hours on the phone these past few days.
on 17-12-2021 10:42
OK, a factory reset has resolved the issue. 😀
Now getting 950 directly connected to the router and 700mb when I switch to modem mode to use my router. Happy with that.
on 17-12-2021 10:52
on 20-12-2021 10:24
Hi @chronicbint,
I am very sorry to hear that you faced some issues with your connection speeds recently. However, I'm glad to hear that these have now been resolved following a factory reset of the router.
Please do let us know if there's anything more that we can assist you with.
Thanks,
on 20-12-2021 10:38
Hi @Anonymous,
I am so sorry to hear that you're having some broadband connection speed issues lately. Are these problems ongoing for you today?
If so, what speeds are you currently getting whilst using a wired connection? You can run a speed test here.
Thanks,
20-12-2021 11:05 - edited 20-12-2021 11:06
Issues were resolved with a full factory reset thanks. The lady had me hold the pin reset button for a whole minute(not sure that is necessary or not).
Now just have the standard bad latency of the puma chipset 😂 (I would literally pay for a hub 5....)
on 20-12-2021 13:24
@chronicbint wrote:Issues were resolved with a full factory reset thanks. The lady had me hold the pin reset button for a whole minute(not sure that is necessary or not). <snip>
Yes 60 seconds is recommended. Also do not reboot the Hub after the reset, just let it initialise itself. Takes around 5 minutes or so.
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