Gig1 not at Gigabit Speeds and ethernet is much slower than the WiFi

[BethAE]

Good afternoon all,

Issue

I have just moved to Virgin Media with a brand new install in my area and I have opted for the Gig1 broadband speeds. Since the install (Yesterday), I have only once managed to achieve a speed at 500mb. The average is between 200-400 on WiFi and 100-200 on Ethernet.

Equipment I am using

I have tried this on numerous devices. I have tried Ethernet on a Lenovo Thinkpad X280 with a Thunderbolt 3 Gen 2 dock, both with 10/100/1000 ethernet. I have also tried ethernet on a 2020 Intel i5 MacBook Air with a 10/100/1000 usb c to ethernet connector. I have also tried wifi on the above, and an iPhone 12, and an iPad Pro 2.

What I have tried

For ethernet, I have tried numerous cables connected directly into the hub 4. I have tried cat5e, cat6 and cat7 cables, all give the same 100-200mb speeds. I have also tried 3 different ethernet usb c adapters.

I have tried the router in both router and modem mode, but no difference in speed. I have done a full pin hole reset, and also rebooted the router a number of times.

I have tried to use SamKnows Real Speed but this is not working?

I will post all the log details below also. I have also set up a BQM - 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8cebecaa39bac10d5c063d03a974704c4a...

There is a chance I am being too hasty, and it will get better over time, but I am no where near the Gig1 speeds!

[Kath_F]

Thanks for coming back to me so quickly on this one 🙂

I have booked you in for the next available appointment. We cannot confirm the appointment time slot publicly, so to view this please sign in to My Virgin Media here: My VM

If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. 

Lets us know how the appointment goes. 

Take care.

[BethAE]

Perfect thank you. 
mans great speed on the appointment, 24 hours is not bad to wait at all!

many thanks 

[Kath_F]

Hi BethAE, 

We do aim to please although it doesn't always happen as quickly as that 🙂 

Fingers crossed the engineer gets things sorted but if not, at least we know the foundations are sorted and we can then go from there 🙂

Pop back here and let us know how things are and in the meantime - enjoy the sunshine 🙂 

Thanks,