on 19-04-2022 15:21
I was upgraded to Gig1 over a week ago thanks to Volt.
I was previously on 500 and was getting a steady 550. I'm now lucky to hit 700?
I ran the test via my virgin and on two occasions it said there are intermittent signal issues and
We’re looking into it. Check back here after 23 hours and if there’s still an issue we’ll help you book an engineer.
So each time I go back after the mentioned time and it says it's ok, go back the next day and get this again?
What's the best way of dealing with this please if anyone can help?
Thanks.
on 19-04-2022 17:05
Does anyone recommend I call Virgin to try and get this resolved or wait and see yet again ?
Thanks
on 19-04-2022 19:58
on 20-04-2022 08:07
I'm testing on both, ethernet gives around 700 and wifi will also give me around that mark. I have my Hub 4 in router mode and use a netgear Nighthawk RAX200. But whats with the intermittent signal issues when I go on the virgin media test page ? Would a Hub 5 be better? Thank you.
on 20-04-2022 15:16
on 22-04-2022 16:31
Hey @mickyf,
Welcome back to the community and thanks for taking the time to post.
I'm really sorry to hear of your connection issues,
Having looked into this and been able to locate you on our system and can see that you have issues with your downstream power levels and this will need a technician visit to resolve this problem.
I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment.
Please look out for the private message and we can get started.
Regards,
Steven_L