on 02-03-2023 01:41
Sorry for the new thread...
Received the the new Hub 5 yesterday to upgrade from my Hub 4 but noticed its not getting any 3.1 channels on the up or down. On the 4 I had it for both.
I've tried resetting Hub etc to no avail. There is a SNR issue since late Jan but I wouldn't have thought it would have stopped me getting the 3.1 channels especially since the Hub 4 got them.
Answered! Go to Answer
on 06-03-2023 14:39
You almost certainly have the 3.1 channels, it’s just the Hub5 firmware is not displaying them. It’s a bug that has not been corrected since the Hub5 was issued. Mine is exactly the same.
02-03-2023 07:26 - edited 02-03-2023 07:51
Is the lack of reporting 3.1 DOCSIS channels just another Hub 5 defect ?
on 06-03-2023 12:36
Hi walderston,
Sorry to hear of the Hub 5 issues with the 3.1 channels. We have checked and it is reporting the same here, we've tried to run some tests via SamKnows but can't as the Hub is reporting it is in modem mode.
Have you ran any tests? Waht are you getting wired?
Rob
on 06-03-2023 13:55
Just ran https://www.speedtest.net/result/c/1eb3cb5a-f554-4840-a95e-20c2937ad511
suffering on the upload (and with packet loss) but that’s likely the SNR issue that’s been going on since Jan.
Just thought I’d have 3.1 channels like I did before on the Hub4.
on 06-03-2023 14:39
You almost certainly have the 3.1 channels, it’s just the Hub5 firmware is not displaying them. It’s a bug that has not been corrected since the Hub5 was issued. Mine is exactly the same.
06-03-2023 14:45 - edited 06-03-2023 14:47
Upload latency is fine so not a single flow big buffer do you have your own router?
Test PC in safe mode with networking and not router in modem mode
on 06-03-2023 15:22
on 06-03-2023 16:33
on 06-03-2023 18:01
Thats all I have in the 'Status' tab.
Item Status Comments
Acquired Downstream Channel(Hz) | 331000000 | Locked |
Ranged Upstream Channel(Hz) | 49600000 | Ranged |
Provisioning State | Online | Operational |
on 06-03-2023 19:33
Way of knowing if c3.1 channel is active on Hub 5.
Open network log page.
For downstream
DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
For upstream
US profile assignment change. US Chan ID: 10; Previous Profile: 13; New Profile: 11 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;