Gig1 Install yesterday - Speed is less than half

[Scage]

Hi All

I had TV, Broadband and Phone installed yesterday. I have taken the Ultimate Oomph Bundle and opted for Gig1 as it was available.

I tested the speed while the engineer was here and got between 200-281 Mbps over Wi-Fi to my iPhone. I asked the engineer about this and he said it would take a while to settle down but should improve within a day. 

My Xbox Series X is connected by ethernet and its network speed test says it is receiving between 360 and 380 Mbps.

I have done a Sam knows test on my iPhone and it shows speed to the Virgin Media Hub 4 as 135 Mbps and speed to the iPhone as 277 Mbps.

So I'm basically getting the minimum speeds expected of M500.

I would be grateful if someone could help me and see if there is anything in my stats which looks off. The online help all focuses on checking everything is connected and on restarting. I have gone to live chat so that the issue is recorded (obviously I'm in my cooling off period) and they said there is a priority 4 fault in my area which is being resolved at 11am on Sunday. However, Virgin's website shows a green tick and that there are no known issues. The livechat person says I will get my actual speed once this is fixed. But I am a bit sceptical of this.

I will try and post the hub 4 stats in replies to this post.

Thanks in advance.

[Scage]

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status	Online	DOCSIS 3.1
Primary downstream channel	Locked	SC-QAM
DOCSIS 3.0 channels	31	4
DOCSIS 3.1 channels	1	0

[nuzikdude]

what area in the UK are you this seems so similar to my issue I have posted about https://community.virginmedia.com/t5/Speed/1-GIG-how-long/td-p/4821608

Im in Swindon so wondered if it was regional. Or just all rubbish.

[ewhitey]

Hi...I don't want to cut into your thread so I'll try to be brief.. Your upload speeds should be better than that IMO - Virgin speed table https://www.virginmedia.com/shop/broadband/speeds Also my BQM for today https://www.thinkbroadband.com/broadband/monitoring/quality/share/ee40c994c3ada009f25f7890fce935b788... I am still having issues!!! My latest Realspeed Tests: 825/308...717/312...421/331...289/276...837/247 and for some reason, the Samknows page isn't loading up my extra data e.g. latency, ping etc?

[Scage]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	4.7	38.6	QAM256	25
4	163000000	5.8	38.6	QAM256	4
5	171000000	5.3	39	QAM256	5
6	179000000	4.8	39	QAM256	6
7	187000000	5	38.6	QAM256	7
8	195000000	4.9	39	QAM256	8
9	203000000	4.7	39	QAM256	9
10	211000000	4.7	38.6	QAM256	10
11	219000000	4.5	39	QAM256	11
12	227000000	4.5	39	QAM256	12
13	235000000	4.5	38.6	QAM256	13
14	243000000	4.4	39	QAM256	14
15	251000000	4	39	QAM256	15
16	259000000	3.3	38.6	QAM256	16
17	267000000	2.4	38.6	QAM256	17
18	275000000	2.8	38.6	QAM256	18
19	283000000	3.7	38.6	QAM256	19
20	291000000	3.9	39	QAM256	20
21	299000000	3.8	38.6	QAM256	21
22	307000000	3.8	39	QAM256	22
23	315000000	3.8	39	QAM256	23
24	323000000	4.2	38.6	QAM256	24
26	339000000	5.3	39	QAM256	26
27	347000000	5.6	39	QAM256	27
28	355000000	6	40.4	QAM256	28
29	363000000	6.1	40.4	QAM256	29
30	371000000	6.3	40.4	QAM256	30
31	379000000	6.2	40.4	QAM256	31
32	387000000	5.2	39	QAM256	32
34	395000000	4.1	39	QAM256	34
35	403000000	3.6	39	QAM256	35

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.605377	0	0
4	Locked	38.605377	0	0
5	Locked	38.983261	0	0
6	Locked	38.983261	0	0
7	Locked	38.605377	0	0
8	Locked	38.983261	0	0
9	Locked	38.983261	0	0
10	Locked	38.605377	0	0
11	Locked	38.983261	0	0
12	Locked	38.983261	0	0
13	Locked	38.605377	0	0
14	Locked	38.983261	0	0
15	Locked	38.983261	0	0
16	Locked	38.605377	0	0
17	Locked	38.605377	0	0
18	Locked	38.605377	0	0
19	Locked	38.605377	0	0
20	Locked	38.983261	0	0
21	Locked	38.605377	0	0
22	Locked	38.983261	0	0
23	Locked	38.983261	0	0
24	Locked	38.605377	0	0
26	Locked	38.983261	0	0
27	Locked	38.983261	0	0
28	Locked	40.366287	0	0
29	Locked	40.366287	0	0
30	Locked	40.366287	0	0
31	Locked	40.366287	0	0
32	Locked	38.983261	0	0
34	Locked	38.983261	0	0
35	Locked	38.983261	0	0

3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

96

4K

1880

QAM4096

759

3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33

Locked

42

2.6

22064161

0

[Scage]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600000	45.5	5120 KSym/sec	64QAM	5
2	46200000	45.5	5120 KSym/sec	64QAM	3
3	39400000	45.5	5120 KSym/sec	64QAM	4
4	25800000	45	5120 KSym/sec	32QAM	10

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[Scage]

General Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	cmreg-vmdg640-bbt076+voc-b.cm

Primary Downstream Service Flow

SFID	6940
Max Traffic Rate	1200000450
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	6939
Max Traffic Rate	55000270
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	bestEffort

Network Log

Time Priority Description

Thu 01/01/1970 00:01:20	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 15/09/2021 11:06:20	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 15/09/2021 11:06:30	5	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 15/09/2021 11:06:35	6	SW Download INIT - Via Config file cmreg-vmdg640-bbt076+voc-b.cm
Wed 15/09/2021 11:06:41	6	CM-STATUS message sent. Event Type Code: 4; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 15/09/2021 11:09:14	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 15/09/2021 11:09:14	4	Disruption during SW download - Power Failure
Wed 15/09/2021 11:09:28	6	SW Download INIT - Via Config file cmreg-vmdg640-bbt076+voc-b.cm
Wed 15/09/2021 11:10:47	6	SW download Successful - Via Config file
Wed 15/09/2021 11:13:18	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 15/09/2021 11:49:29	4	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 15/09/2021 11:49:31	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[Scage]

I'm in London N14. Mine was a new install not an upgrade.

[Scage]

Speed to box increased, upload decreased.

[ewhitey]

Hi...Did you manage to get this fixed yet?

[Scage]

Hi 

No not fixed and I haven’t had any responses to the above.

I would really appreciate any help and particularly if anyone has any views on the upload speed and stats since the change of hub that I posted above. If it looks normal then that’d be reassuring but the uploads look low to me in terms of what is expected. And the box doesn’t actually seem to get 1Gb or over very often at all.

If I’m going to cancel I have to do it by next Thursday.

Thanks

James