on 14-01-2022 10:31
Engineer visited yesterday 'to upgrade' me from M350 to Gig1, inc a new Hub 4. 24 hours later, nothing has changed and I'm still on the same M350 speeds. It looks like I just still have the old hub config file with the max downstream traffic rate set at 402,500,089. Is there any way to prompt the 'push' out to me of the update file? I've done the obvious (i.e., restarting) but no effect as yet
Many thanks
Dan
(Hub config page below)
Network access | true |
Maximum Number of CPEs | 1 |
Baseline Privacy | true |
DOCSIS Mode | 3.1 |
Config file | cmreg-vmdg640-bbt062-b.cm |
SFID | 57268 |
Max Traffic Rate | 402500089 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 57267 |
Max Traffic Rate | 38500089 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | bestEffort |
on 14-01-2022 11:53
on 14-01-2022 14:14
Try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.
This may force the latest config file down. However if CS has not completed the update, then you will need to call in or wait here a day or two for a VM Mod to pick this up.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 14-01-2022 14:47
Hi Danmrees,
Thanks for your post and apologies to hear there was an delay with the Hub getting the config to upgrade you to the 1GB speeds.
Taking a look at the account, there is no provisioning errors which suggests things may have been updated for you now. If not, please follow the advice from Adduxi and perform a pin hole reset.
Pop back and let us know how you get on.
Thanks,
on 14-01-2022 15:06