Gig1 10-15Mbps upload speed

[DS4130]

Customer in area 20, for last 2 months been getting average 10-15Mbps up speeds unless testing between 4am-6am where getting 40-45Mbps. Hard wired using HUB4 in modem only with Netgear RAX120. Same results connecting directly to Hub4.

Down speed consistently 950Mbps all times of day/night, the up really effects my workflow and not sure how to go about getting it resolved, any help greatly appreciated?

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	36.520599	5120 KSym/sec	64QAM	4
2	53700000	36.270599	5120 KSym/sec	16QAM	2
3	60300000	36.020599	5120 KSym/sec	32QAM	1
4	46200000	36.270599	5120 KSym/sec	64QAM	3

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[legacy1]

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@DS4130 wrote:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/e9ece6da28a644621228da5824e1387ee8...

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When its mint! Its mint!🤤

[DS4130]

Hi Matthew

The BQM shows consistent blips of packet loss, as do online games.

PC's all CAT6 and BQM results identical with only the hub connected no other devices?

Regards

Dave

[DigiGav]

Yours is pretty tame..this is mine - https://www.thinkbroadband.com/broadband/monitoring/quality/share/917e5ac02402a69ec21fee2e69c477c205... 

Lol was a issue last night where  my upload was 0.21mbps, seem to have been sorted by the time i left home for work though (or from about 2:30am looking at the monitor). But my ping and packet loss is always pretty bad in the evenings when i'm at home.... City Fibre are installing FTTP in my area right now... finally a option besides VM will be available soon.

[John_GS]

Morning Dave, thanks for coming back to the thread.

From a system check, we have identified an SNR issue (signal to noise ratio) F010108614 - this is the fault reference number. The estimated fix date is the 21st September at 15.40pm. Please monitor the connection after this time and report back any issues.

Best,

[DS4130]

Hi John

Thanks for getting back to me, do you have any updates on the status of this fault ticket or is there a portal I can use to check please as I'm still experiencing packet loss?

Regards

Dave

[Paul_DN]

Hi Dave,

Thanks for reaching back out to us, I was able to have a look and can see the SNR issue has now been resolved however I can see your Router hasn't been rebooted since, please unplug from the power leave 2 Minutes then plug back in, please let us know how you get on.

Regards

Paul.

[DS4130]

Hi Paul

Still getting fair bit of packet loss, speeds and latency have been great any suggestions?

https://www.thinkbroadband.com/broadband/monitoring/quality/share/e9ece6da28a644621228da5824e1387ee8...

Regards

Dave

[David_Bn]

Hi @DS4130, thanks for coming back to us.

There doesn't appear to be much showing in the way of a fault on the BQM.

I've ran a flow on your hub, and this simply points to another pin hole reset, with no outages showing in the local area.

Can you please perform this again and keep the BQM running, with results of the following 48 hours posted on the thread?

Kindest regards,

David_Bn

[DS4130]

Hi David

As in the 24 hour snapshot below it's small blips of intermittent packet loss, these show up in games and remote transfers also, any ideas?

Regards

Dave

[Gareth_L]

Hello DS4130,

Thank you very much for joining our Community.
Can I just apologise for the continuous issues you are having. 
We can run a few tests from here and check on your equipment.
Sadly its not showing anything wrong, So I will need to send you a private message to gain account access and run further tests.
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L