Gig 1 fiber not activating

[HZR_Kairos]

Hi I recently upgraded from M350 to Gig 1 fiber broadband and every time I do an interment speed test I seem to be hitting the speed of the M350. I am not even close to the minimum speed of Gig 1 fiber. I have included my router status page in case somebody can tell me something from that. 

[BenMcr]

Go to www.samknows.com/realspeed and post what that shows please.

[HZR_Kairos]

[Adduxi]

Your config is correct for 1GB.   Primary Downstream Service Flow is the one you need to check and it is set for 1GB.

As @BenMcr  states what does SamKnows report as speed to the Hub.?

Also speed test should be done wired directly to the Hub with a known good Cat 6 cable.

[BenMcr]

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@HZR_Kairos wrote:

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Something needs looking at based on that test. 

[Gareth_L]

Hello HZR_Kairos

Thanks for your post 

How are thigs looking now 

I have been able to run a Sam knows speed test from here and the speed to the hub is just over 1GB

Gareth_L

[HZR_Kairos]

Everything is fine now, when I called virgin media he told to hold down the reset button; it rebooted and and now works fine.I’m not sure how to close the request 

[Gareth_L]

Hi HZR_Kairos

Can you please explain the Request 

Sorry to ask, bit unsure what it is you are referring to 

Gareth_L