upgraded to Gig1 and speeds so slow

[khile]

Hi all upgraded to gig one and was sent the hub 4 since its arrived my speeds are around 300-350mbps its just nose dived I've tried to do samknows realspeed but it just says my device is offline?

these are specs from router hopefully someone more knowledgeable then me can shed some light as customer service said speeds are fine when clearly there not 

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status	Online	DOCSIS 3.1
Primary downstream channel	Locked	SC-QAM
DOCSIS 3.0 channels	16	4
DOCSIS 3.1 channels	1	0

Refresh data

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

26	339000000	4.1	40.4	QAM256	26
17	267000000	4.6	40.4	QAM256	17
18	275000000	4.6	40.4	QAM256	18
19	283000000	4.3	40.4	QAM256	19
20	291000000	4.1	40.4	QAM256	20
21	299000000	3.6	40.4	QAM256	21
22	307000000	3.8	40.4	QAM256	22
23	315000000	4	39	QAM256	23
24	323000000	4.5	39	QAM256	24
25	331000000	4.4	38.6	QAM256	25
27	347000000	4	40.4	QAM256	27
28	355000000	4	40.4	QAM256	28
29	363000000	4	39	QAM256	29
30	371000000	3.8	40.4	QAM256	30
31	379000000	3.7	39	QAM256	31
32	387000000	3.7	40.9	QAM256	32

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

26	Locked	40.366287	0	0
17	Locked	40.366287	0	0
18	Locked	40.366287	0	0
19	Locked	40.366287	0	0
20	Locked	40.366287	0	0
21	Locked	40.366287	0	0
22	Locked	40.366287	0	0
23	Locked	38.983261	0	0
24	Locked	38.983261	0	0
25	Locked	38.605377	0	0
27	Locked	40.366287	0	0
28	Locked	40.366287	0	0
29	Locked	38.983261	0	0
30	Locked	40.366287	0	0
31	Locked	38.983261	0	0
32	Locked	40.946209	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

96

4K

1880

QAM4096

424

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33

Locked

41

3.5

161888251

0

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	25800000	31	5120 KSym/sec	32QAM	9
2	32600000	31	5120 KSym/sec	64QAM	8
3	39400000	30.8	5120 KSym/sec	64QAM	7
4	46200000	30.8	5120 KSym/sec	64QAM	6

General Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	cmreg-vmdg640-bbt076-b.cm

Primary Downstream Service Flow

SFID	19022
Max Traffic Rate	1200000450
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	19021
Max Traffic Rate	55000270
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	bestEffort

[jb66]

What speeds do you get on the 1gig official speed test site?.

https://www.samknows.com/realspeed/

[khile]

as above it says my device is offline its running in router mode to try and figure out what problem is where as hub 3 i ran in modem mode and i got higher speeds 

[khile]

all that happens on samknows site

[khile]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/3e1c2f35f64e2999148600a816e4016611...

my graph seems a complete mess as well 

[jbrennand · Accepted solution]

I am no Hub4 expert - but if its similar to the Hub3 I would say that the Upstream power levels are all too low and one has dropped qam to 32 - so it is struggling and will require a tech visit to rectify

Could try a pinhole reset to see if they get back into range
_________________________________________________

Do a Hub “pinhole reset” - make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords will reset to those on the sticker. See if that sorts it.

[risc19]

---

@khile wrote:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/3e1c2f35f64e2999148600a816e4016611...

my graph seems a complete mess as well 

---

Well that isn't looking so hot.

You could try a pinhole reset to see if the hub locks onto different channels, but it looks more like a fault in the area.

A reset would also reset all the stats as well, then you can copy and paste the data again here as you only showed 

DOCSIS 3.0 channels

16

You should have 31 x 3.0 channels.

[khile]

Hi all Done a hub reset and speeds looking a lot better 

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status	Online	DOCSIS 3.1
Primary downstream channel	Locked	SC-QAM
DOCSIS 3.0 channels	31	4
DOCSIS 3.1 channels	1	0

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600000	30.8	5120 KSym/sec	64QAM	8
2	25800000	30.8	5120 KSym/sec	64QAM	9
3	39400000	30.8	5120 KSym/sec	64QAM	7
4	46200000	30.5	5120 KSym/sec	64QAM	6

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[khile]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	4.4	39	QAM256	25
1	139000000	6	39.9	QAM256	1
2	147000000	5.4	40.4	QAM256	2
3	155000000	4.8	40.4	QAM256	3
4	163000000	4.9	39	QAM256	4
5	171000000	4.7	40.4	QAM256	5
6	179000000	4.6	39	QAM256	6
7	187000000	4.7	39	QAM256	7
8	195000000	4.6	39	QAM256	8
9	203000000	4.6	39	QAM256	9
10	211000000	4.9	40.4	QAM256	10
11	219000000	4.9	40.4	QAM256	11
12	227000000	4.9	40.4	QAM256	12
13	235000000	5.1	40.4	QAM256	13
14	243000000	5.2	40.4	QAM256	14
15	251000000	4.9	39	QAM256	15
16	259000000	5.1	39	QAM256	16
17	267000000	5.1	39	QAM256	17
18	275000000	5	40.4	QAM256	18
19	283000000	4.3	40.4	QAM256	19
20	291000000	3.8	40.4	QAM256	20
21	299000000	3.5	40.4	QAM256	21
22	307000000	3.8	39	QAM256	22
23	315000000	3.8	39	QAM256	23
24	323000000	4.5	39	QAM256	24
26	339000000	4.1	40.9	QAM256	26
27	347000000	4.1	39	QAM256	27
28	355000000	4.1	39	QAM256	28
29	363000000	4	39	QAM256	29
30	371000000	3.7	40.4	QAM256	30
31	379000000	3.4	40.4	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.983261	0	0
1	Locked	39.854763	0	0
2	Locked	40.366287	0	0
3	Locked	40.366287	0	0
4	Locked	38.983261	6	0
5	Locked	40.366287	0	0
6	Locked	38.983261	0	0
7	Locked	38.983261	0	0
8	Locked	38.983261	0	0
9	Locked	38.983261	0	0
10	Locked	40.366287	0	0
11	Locked	40.366287	6	0
12	Locked	40.366287	0	0
13	Locked	40.366287	8	0
14	Locked	40.366287	0	0
15	Locked	38.983261	0	0
16	Locked	38.983261	0	0
17	Locked	38.983261	0	0
18	Locked	40.366287	0	0
19	Locked	40.366287	0	0
20	Locked	40.366287	0	0
21	Locked	40.366287	0	0
22	Locked	38.983261	0	0
23	Locked	38.983261	0	0
24	Locked	38.983261	0	0
26	Locked	40.946209	0	0
27	Locked	38.983261	0	0
28	Locked	38.983261	0	0
29	Locked	38.983261	0	0
30	Locked	40.366287	0	0
31	Locked	40.366287	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

96

4K

1880

QAM4096

424

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33

Locked

41

3.4

1241308

0

[Adduxi]

The 3.0 Upstream power is a tad low, range is usually 34 to 51