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on 20-11-2021 11:47
Hi all upgraded to gig one and was sent the hub 4 since its arrived my speeds are around 300-350mbps its just nose dived I've tried to do samknows realspeed but it just says my device is offline?
these are specs from router hopefully someone more knowledgeable then me can shed some light as customer service said speeds are fine when clearly there not
Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream
Cable Modem Status | Online | DOCSIS 3.1 |
Primary downstream channel | Locked | SC-QAM |
DOCSIS 3.0 channels | 16 | 4 |
DOCSIS 3.1 channels | 1 | 0 |
26 | 339000000 | 4.1 | 40.4 | QAM256 | 26 |
17 | 267000000 | 4.6 | 40.4 | QAM256 | 17 |
18 | 275000000 | 4.6 | 40.4 | QAM256 | 18 |
19 | 283000000 | 4.3 | 40.4 | QAM256 | 19 |
20 | 291000000 | 4.1 | 40.4 | QAM256 | 20 |
21 | 299000000 | 3.6 | 40.4 | QAM256 | 21 |
22 | 307000000 | 3.8 | 40.4 | QAM256 | 22 |
23 | 315000000 | 4 | 39 | QAM256 | 23 |
24 | 323000000 | 4.5 | 39 | QAM256 | 24 |
25 | 331000000 | 4.4 | 38.6 | QAM256 | 25 |
27 | 347000000 | 4 | 40.4 | QAM256 | 27 |
28 | 355000000 | 4 | 40.4 | QAM256 | 28 |
29 | 363000000 | 4 | 39 | QAM256 | 29 |
30 | 371000000 | 3.8 | 40.4 | QAM256 | 30 |
31 | 379000000 | 3.7 | 39 | QAM256 | 31 |
32 | 387000000 | 3.7 | 40.9 | QAM256 | 32 |
26 | Locked | 40.366287 | 0 | 0 |
17 | Locked | 40.366287 | 0 | 0 |
18 | Locked | 40.366287 | 0 | 0 |
19 | Locked | 40.366287 | 0 | 0 |
20 | Locked | 40.366287 | 0 | 0 |
21 | Locked | 40.366287 | 0 | 0 |
22 | Locked | 40.366287 | 0 | 0 |
23 | Locked | 38.983261 | 0 | 0 |
24 | Locked | 38.983261 | 0 | 0 |
25 | Locked | 38.605377 | 0 | 0 |
27 | Locked | 40.366287 | 0 | 0 |
28 | Locked | 40.366287 | 0 | 0 |
29 | Locked | 38.983261 | 0 | 0 |
30 | Locked | 40.366287 | 0 | 0 |
31 | Locked | 38.983261 | 0 | 0 |
32 | Locked | 40.946209 | 0 | 0 |
33 | 96 | 4K | 1880 | QAM4096 | 424 |
33 | Locked | 41 | 3.5 | 161888251 | 0 |
1 | 25800000 | 31 | 5120 KSym/sec | 32QAM | 9 |
2 | 32600000 | 31 | 5120 KSym/sec | 64QAM | 8 |
3 | 39400000 | 30.8 | 5120 KSym/sec | 64QAM | 7 |
4 | 46200000 | 30.8 | 5120 KSym/sec | 64QAM | 6 |
General Configuration
Network access | true |
Maximum Number of CPEs | 1 |
Baseline Privacy | true |
DOCSIS Mode | 3.1 |
Config file | cmreg-vmdg640-bbt076-b.cm |
SFID | 19022 |
Max Traffic Rate | 1200000450 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 19021 |
Max Traffic Rate | 55000270 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | bestEffort |
Answered! Go to Answer
on 20-11-2021 13:35
on 20-11-2021 12:10
What speeds do you get on the 1gig official speed test site?.
on 20-11-2021 12:12
as above it says my device is offline its running in router mode to try and figure out what problem is where as hub 3 i ran in modem mode and i got higher speeds
on 20-11-2021 12:54
all that happens on samknows site
on 20-11-2021 13:25
my graph seems a complete mess as well
on 20-11-2021 13:35
on 20-11-2021 13:37
@khile wrote:
my graph seems a complete mess as well
Well that isn't looking so hot.
You could try a pinhole reset to see if the hub locks onto different channels, but it looks more like a fault in the area.
A reset would also reset all the stats as well, then you can copy and paste the data again here as you only showed
DOCSIS 3.0 channels | 16 |
You should have 31 x 3.0 channels.
on 20-11-2021 14:09
Hi all Done a hub reset and speeds looking a lot better
Cable Modem Status | Online | DOCSIS 3.1 |
Primary downstream channel | Locked | SC-QAM |
DOCSIS 3.0 channels | 31 | 4 |
DOCSIS 3.1 channels | 1 | 0 |
1 | 32600000 | 30.8 | 5120 KSym/sec | 64QAM | 8 |
2 | 25800000 | 30.8 | 5120 KSym/sec | 64QAM | 9 |
3 | 39400000 | 30.8 | 5120 KSym/sec | 64QAM | 7 |
4 | 46200000 | 30.5 | 5120 KSym/sec | 64QAM | 6 |
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
on 20-11-2021 14:09
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 331000000 | 4.4 | 39 | QAM256 | 25 |
1 | 139000000 | 6 | 39.9 | QAM256 | 1 |
2 | 147000000 | 5.4 | 40.4 | QAM256 | 2 |
3 | 155000000 | 4.8 | 40.4 | QAM256 | 3 |
4 | 163000000 | 4.9 | 39 | QAM256 | 4 |
5 | 171000000 | 4.7 | 40.4 | QAM256 | 5 |
6 | 179000000 | 4.6 | 39 | QAM256 | 6 |
7 | 187000000 | 4.7 | 39 | QAM256 | 7 |
8 | 195000000 | 4.6 | 39 | QAM256 | 8 |
9 | 203000000 | 4.6 | 39 | QAM256 | 9 |
10 | 211000000 | 4.9 | 40.4 | QAM256 | 10 |
11 | 219000000 | 4.9 | 40.4 | QAM256 | 11 |
12 | 227000000 | 4.9 | 40.4 | QAM256 | 12 |
13 | 235000000 | 5.1 | 40.4 | QAM256 | 13 |
14 | 243000000 | 5.2 | 40.4 | QAM256 | 14 |
15 | 251000000 | 4.9 | 39 | QAM256 | 15 |
16 | 259000000 | 5.1 | 39 | QAM256 | 16 |
17 | 267000000 | 5.1 | 39 | QAM256 | 17 |
18 | 275000000 | 5 | 40.4 | QAM256 | 18 |
19 | 283000000 | 4.3 | 40.4 | QAM256 | 19 |
20 | 291000000 | 3.8 | 40.4 | QAM256 | 20 |
21 | 299000000 | 3.5 | 40.4 | QAM256 | 21 |
22 | 307000000 | 3.8 | 39 | QAM256 | 22 |
23 | 315000000 | 3.8 | 39 | QAM256 | 23 |
24 | 323000000 | 4.5 | 39 | QAM256 | 24 |
26 | 339000000 | 4.1 | 40.9 | QAM256 | 26 |
27 | 347000000 | 4.1 | 39 | QAM256 | 27 |
28 | 355000000 | 4.1 | 39 | QAM256 | 28 |
29 | 363000000 | 4 | 39 | QAM256 | 29 |
30 | 371000000 | 3.7 | 40.4 | QAM256 | 30 |
31 | 379000000 | 3.4 | 40.4 | QAM256 | 31 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 38.983261 | 0 | 0 |
1 | Locked | 39.854763 | 0 | 0 |
2 | Locked | 40.366287 | 0 | 0 |
3 | Locked | 40.366287 | 0 | 0 |
4 | Locked | 38.983261 | 6 | 0 |
5 | Locked | 40.366287 | 0 | 0 |
6 | Locked | 38.983261 | 0 | 0 |
7 | Locked | 38.983261 | 0 | 0 |
8 | Locked | 38.983261 | 0 | 0 |
9 | Locked | 38.983261 | 0 | 0 |
10 | Locked | 40.366287 | 0 | 0 |
11 | Locked | 40.366287 | 6 | 0 |
12 | Locked | 40.366287 | 0 | 0 |
13 | Locked | 40.366287 | 8 | 0 |
14 | Locked | 40.366287 | 0 | 0 |
15 | Locked | 38.983261 | 0 | 0 |
16 | Locked | 38.983261 | 0 | 0 |
17 | Locked | 38.983261 | 0 | 0 |
18 | Locked | 40.366287 | 0 | 0 |
19 | Locked | 40.366287 | 0 | 0 |
20 | Locked | 40.366287 | 0 | 0 |
21 | Locked | 40.366287 | 0 | 0 |
22 | Locked | 38.983261 | 0 | 0 |
23 | Locked | 38.983261 | 0 | 0 |
24 | Locked | 38.983261 | 0 | 0 |
26 | Locked | 40.946209 | 0 | 0 |
27 | Locked | 38.983261 | 0 | 0 |
28 | Locked | 38.983261 | 0 | 0 |
29 | Locked | 38.983261 | 0 | 0 |
30 | Locked | 40.366287 | 0 | 0 |
31 | Locked | 40.366287 | 0 | 0 |
33 | 96 | 4K | 1880 | QAM4096 | 424 |
33 | Locked | 41 | 3.4 | 1241308 | 0 |
on 20-11-2021 15:09
The 3.0 Upstream power is a tad low, range is usually 34 to 51
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