on 10-07-2021 21:17
Hello,
For about a week now the internet has been randomly packet losing but ping and everything else has been about fine. Just like to know if there are any issues, here is the router status below. Thanks!
Cable Modem Status
ItemStatusCommentsAcquired Downstream Channel (Hz)
Ranged Upstream Channel (Hz)
Provisioning State
1 | 394750000 | 5.4 | 38 | 256 qam | 33 |
2 | 258750000 | 4.6 | 38 | 256 qam | 16 |
3 | 266750000 | 5.4 | 38 | 256 qam | 17 |
4 | 274750000 | 5.4 | 38 | 256 qam | 18 |
5 | 282750000 | 5.4 | 38 | 256 qam | 19 |
6 | 290750000 | 5.1 | 38 | 256 qam | 20 |
7 | 298750000 | 4.9 | 38 | 256 qam | 21 |
8 | 306750000 | 5 | 38 | 256 qam | 22 |
9 | 314750000 | 4.9 | 38 | 256 qam | 23 |
10 | 322750000 | 4.6 | 38 | 256 qam | 24 |
11 | 330750000 | 4.8 | 38 | 256 qam | 25 |
12 | 338750000 | 4.8 | 38 | 256 qam | 26 |
13 | 346750000 | 4.6 | 38 | 256 qam | 27 |
14 | 354750000 | 4.6 | 38 | 256 qam | 28 |
15 | 362750000 | 4.8 | 38 | 256 qam | 29 |
16 | 370750000 | 4.8 | 38 | 256 qam | 30 |
17 | 378750000 | 5 | 38 | 256 qam | 31 |
18 | 386750000 | 4.9 | 38 | 256 qam | 32 |
19 | 402750000 | 6 | 38 | 256 qam | 34 |
20 | 410750000 | 6 | 38 | 256 qam | 35 |
21 | 418750000 | 6.1 | 38 | 256 qam | 36 |
22 | 426750000 | 6.4 | 38 | 256 qam | 37 |
23 | 434750000 | 6.5 | 38 | 256 qam | 38 |
24 | 442750000 | 6.6 | 38 | 256 qam | 39 |
Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 10 | 0 |
2 | Locked | 38.6 | 10 | 0 |
3 | Locked | 38.9 | 26 | 0 |
4 | Locked | 38.9 | 25 | 0 |
5 | Locked | 38.9 | 41 | 0 |
6 | Locked | 38.9 | 30 | 0 |
7 | Locked | 38.6 | 16 | 0 |
8 | Locked | 38.9 | 16 | 0 |
9 | Locked | 38.9 | 20 | 0 |
10 | Locked | 38.9 | 23 | 13 |
11 | Locked | 38.9 | 11 | 0 |
12 | Locked | 38.9 | 28 | 0 |
13 | Locked | 38.9 | 15 | 0 |
14 | Locked | 38.9 | 18 | 0 |
15 | Locked | 38.9 | 10 | 0 |
16 | Locked | 38.9 | 11 | 0 |
17 | Locked | 38.9 | 15 | 0 |
18 | Locked | 38.6 | 33 | 0 |
19 | Locked | 38.9 | 16 | 0 |
20 | Locked | 38.9 | 20 | 0 |
21 | Locked | 38.9 | 17 | 0 |
22 | Locked | 38.9 | 17 | 0 |
23 | Locked | 38.9 | 17 | 0 |
24 | Locked | 38.9 | 22 | 0 |
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 25800017 | 42.8 | 5120 | 64 qam | 12 |
2 | 32600024 | 42.8 | 5120 | 64 qam | 11 |
3 | 39400039 | 42.8 | 5120 | 64 qam | 10 |
4 | 46199996 | 42.8 | 5120 | 64 qam | 9 |
Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Network LogTime Priority Description
08/07/2021 16:17:32 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/07/2021 16:17:32 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 08:55:10 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 08:54:23 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 08:52:27 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 08:51:20 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 08:50:25 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 08:50:23 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 08:50:5 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 23:39:18 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 23:39:18 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 05:23:32 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/07/2021 11:39:18 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/07/2021 11:39:18 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/06/2021 16:10:21 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/06/2021 23:39:18 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/06/2021 23:39:18 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/06/2021 21:00:7 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/06/2021 06:11:41 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 11-07-2021 00:48
on 11-07-2021 05:12
Had a BQM setup, just forgot to link it 🙂
https://www.thinkbroadband.com/broadband/monitoring/quality/share/21754062583ee6a30ecff454ddbd776818842b7c
on 11-07-2021 10:30
The BQM doesn't look too bad. How are you seeing the packet loss and do you have any recordings of it?