Getting nowhere near expected download speed with M300 package

[stucros]

Upgraded to M300 last October and have thrice complained to Virgin about the download speed I am getting on this package with no resolution, which measured wired on the router is less than 100Mb and 40Mb wireless.

Can anyone from the Virgin Team help me as I need better speed.

[jbrennand]

Has the upgrade actually been applied - if so it will show in the Hub's configuration data file - post up the data from that page. Also what upload speeds are you seeing ?

First thing to check then is....

A sub 100mbps connection on ethernet cable connection is often due to the use of a cable that is not capable of receiving more than 100. Is yours Cat5e or better? In any case change it to a new Cat6 one as older ones often fail and drop down to 100. Similarly look in the network settings of your device (what exactly is the device?) what the network connection speed is - is it set to 1GB or dropped to 100mbps? Change the setting to 1GB if at 100. Also are the NIC drivers up to date - try updating them.

Wifi at 40mbps may be down to similar limitations - are they capable of getting the faster speeds - usually that means being 5GHz compatible - are they? If so they may still be connecting on the slower 2.4 frequency and not the 5 GHz one - do you know which?

[stucros]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	330750000	4	40	256 qam	25
2	202750000	4	40	256 qam	9
3	210750000	4	40	256 qam	10
4	218750000	3.9	38	256 qam	11
5	226750000	3.9	40	256 qam	12
6	234750000	3.7	40	256 qam	13
7	242750000	3.7	40	256 qam	14
8	250750000	3.5	40	256 qam	15
9	258750000	3.7	38	256 qam	16
10	266750000	3.7	40	256 qam	17
11	274750000	3.9	40	256 qam	18
12	282750000	3.7	40	256 qam	19
13	290750000	3.7	40	256 qam	20
14	298750000	3.5	40	256 qam	21
15	306750000	3.5	40	256 qam	22
16	314750000	3.5	40	256 qam	23
17	322750000	3.7	40	256 qam	24
18	370750000	3.7	40	256 qam	26
19	378750000	4	40	256 qam	27
20	386750000	3.7	40	256 qam	28
21	394750000	3.7	40	256 qam	29
22	402750000	3.5	40	256 qam	30
23	410750000	3.7	40	256 qam	31
24	418750000	3.5	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	228	42
2	Locked	40.3	480	73
3	Locked	40.3	391	88
4	Locked	38.9	317	154
5	Locked	40.3	408	55
6	Locked	40.9	376	79
7	Locked	40.3	345	54
8	Locked	40.3	337	110
9	Locked	38.9	325	70
10	Locked	40.3	264	80
11	Locked	40.3	284	88
12	Locked	40.3	259	74
13	Locked	40.3	255	58
14	Locked	40.3	291	69
15	Locked	40.3	244	56
16	Locked	40.3	237	61
17	Locked	40.3	202	79
18	Locked	40.3	193	0
19	Locked	40.3	256	0
20	Locked	40.3	262	10
21	Locked	40.3	367	0
22	Locked	40.3	280	0
23	Locked	40.3	275	0
24	Locked	40.3	246	0

[stucros]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600000	49	5120	64 qam	7
2	25800000	49	5120	64 qam	8
3	39400000	49	5120	64 qam	6
4	46200000	49	5120	64 qam	5

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	A,.iyewrkldJKDHSUBsgvca69

Primary Downstream Service Flow

SFID	10198
Max Traffic Rate	402500089
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	10197
Max Traffic Rate	38500089
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	18	0
2	ATDMA	0	0	29	0
3	ATDMA	0	0	35	0
4	ATDMA	0	0	13	0

[jbrennand · Accepted solution]

Yep you are on the 350 package. stats look ok, except - there are a lot of T3 timeouts showing which is not good - and the PostRS errors should ideally be 0 - so can you start from a blank sheet and do this.....
____________

Switch the Hub off and unplug it for a few minutes and then start up. When done, check back in the settings and ensure that the RS error counts have all reset to 0. Also the T3's should go to 0Then check every hour or two to see if they start reappearing - they shouldn't. If they do (particularly the postRS ones) you have a problem (noise) that only a Tech visit will sort.

Then post up the Network logs and in the meantime, if you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

[John_GS]

Hi stucros

Thanks for posting and welcome to the community.

I can see my colleague replied to you on another thread asking to reboot and or reset the router as it's been up for more than 11 weeks. 

Can you also send me a PM with the address and account details as the one your forum account brings up is not on a speed of 350mb and the speedtests ran on this thread are exactly what you should be getting if it's the correct details.

Best,