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bandit78
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Getting less than half of 100mb

Im a new customer (just got fibre installed yesterday) and im paying for the 100mb package.ive done the speed test on virgins website and various other site and all seem to be around 47mb download and 8mb upload.this isnt acceptable for £44 a month when im paying for the 100mb package.i dont buy a takeaway and expect 4 slices out of my pizza to be missing.are these speeds to be expected or is there a problem?

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jpeg1
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Re: Getting less than half of 100mb

How are you measuring the speeds?  What device are you using. WiFi or ethernet connection? 

bandit78
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Re: Getting less than half of 100mb

Im using a pc win 10 on a wired connection.ive tried wifi too and get pretty much the same speeds.

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bandit78
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Re: Getting less than half of 100mb

And ive measured the speeds on okla,speedtest and virgins speedtest website.its been the same results on all of them.

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jpeg1
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Re: Getting less than half of 100mb

OK so we need to check that the signal levels have been set correctly. 

Set your browser to 192.168.0.1 and check the downstream, upstream and log data. For each, copy and paste the data here. As text, not screenshot. 

bandit78
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Re: Getting less than half of 100mb

Im at work until 5pm tonight so when i get home i will be able to do it.thanks for the reply and hopefully the problem can be resolved and from seeing theres no reply saying these speeds are normal there obviously is a problem which isnt good when ive only just started using virgin media for broadband.

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jpeg1
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Re: Getting less than half of 100mb

No it's not right.  You should be getting the full 100Mb with an ethernet connection.  WiFi is different - speeds are not guaranteed. 

bandit78
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Re: Getting less than half of 100mb

 

13310000006.440256 qam25
22030000007.540256 qam9
32110000007.640256 qam10
42190000007.540256 qam11
52270000007.440256 qam12
62350000007.440256 qam13
72430000007.140256 qam14
8251000000740256 qam15
92590000006.640256 qam16
102670000006.540256 qam17
112750000006.140256 qam18
12283000000640256 qam19
132910000005.940256 qam20
142990000005.840256 qam21
153070000005.940256 qam22
16315000000640256 qam23
173230000006.440256 qam24
183390000006.540256 qam26
193470000006.540256 qam27
203550000006.540256 qam28
213630000006.340256 qam29
223710000006.440256 qam30
233790000006.440256 qam31
243870000006.540256 qam32
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bandit78
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Re: Getting less than half of 100mb


1Locked40.900
2Locked40.950
3Locked40.340
4Locked40.950
5Locked40.350
6Locked40.340
7Locked40.350
8Locked40.350
9Locked40.350
10Locked40.360
11Locked40.950
12Locked40.9100
13Locked40.350
14Locked40.960
15Locked40.350
16Locked40.950
17Locked40.340
18Locked40.360
19Locked40.330
20Locked40.350
21Locked40.300
22Locked40.950
23Locked40.360
24Locked40.950
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bandit78
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Re: Getting less than half of 100mb

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
15369999324.2512064 qam10
23939999624.3512064 qam12
34620001424.3512064 qam11
46030005324.3512064 qam9


Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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