on 17-11-2021 11:25
Im a new customer (just got fibre installed yesterday) and im paying for the 100mb package.ive done the speed test on virgins website and various other site and all seem to be around 47mb download and 8mb upload.this isnt acceptable for £44 a month when im paying for the 100mb package.i dont buy a takeaway and expect 4 slices out of my pizza to be missing.are these speeds to be expected or is there a problem?
Answered! Go to Answer
on 17-11-2021 13:07
Im using a pc win 10 on a wired connection.ive tried wifi too and get pretty much the same speeds.
on 17-11-2021 13:05
How are you measuring the speeds? What device are you using. WiFi or ethernet connection?
on 17-11-2021 13:07
Im using a pc win 10 on a wired connection.ive tried wifi too and get pretty much the same speeds.
on 17-11-2021 13:08
And ive measured the speeds on okla,speedtest and virgins speedtest website.its been the same results on all of them.
on 17-11-2021 13:13
OK so we need to check that the signal levels have been set correctly.
Set your browser to 192.168.0.1 and check the downstream, upstream and log data. For each, copy and paste the data here. As text, not screenshot.
on 17-11-2021 13:16
Im at work until 5pm tonight so when i get home i will be able to do it.thanks for the reply and hopefully the problem can be resolved and from seeing theres no reply saying these speeds are normal there obviously is a problem which isnt good when ive only just started using virgin media for broadband.
on 17-11-2021 13:23
No it's not right. You should be getting the full 100Mb with an ethernet connection. WiFi is different - speeds are not guaranteed.
on 17-11-2021 17:15
1 | 331000000 | 6.4 | 40 | 256 qam | 25 |
2 | 203000000 | 7.5 | 40 | 256 qam | 9 |
3 | 211000000 | 7.6 | 40 | 256 qam | 10 |
4 | 219000000 | 7.5 | 40 | 256 qam | 11 |
5 | 227000000 | 7.4 | 40 | 256 qam | 12 |
6 | 235000000 | 7.4 | 40 | 256 qam | 13 |
7 | 243000000 | 7.1 | 40 | 256 qam | 14 |
8 | 251000000 | 7 | 40 | 256 qam | 15 |
9 | 259000000 | 6.6 | 40 | 256 qam | 16 |
10 | 267000000 | 6.5 | 40 | 256 qam | 17 |
11 | 275000000 | 6.1 | 40 | 256 qam | 18 |
12 | 283000000 | 6 | 40 | 256 qam | 19 |
13 | 291000000 | 5.9 | 40 | 256 qam | 20 |
14 | 299000000 | 5.8 | 40 | 256 qam | 21 |
15 | 307000000 | 5.9 | 40 | 256 qam | 22 |
16 | 315000000 | 6 | 40 | 256 qam | 23 |
17 | 323000000 | 6.4 | 40 | 256 qam | 24 |
18 | 339000000 | 6.5 | 40 | 256 qam | 26 |
19 | 347000000 | 6.5 | 40 | 256 qam | 27 |
20 | 355000000 | 6.5 | 40 | 256 qam | 28 |
21 | 363000000 | 6.3 | 40 | 256 qam | 29 |
22 | 371000000 | 6.4 | 40 | 256 qam | 30 |
23 | 379000000 | 6.4 | 40 | 256 qam | 31 |
24 | 387000000 | 6.5 | 40 | 256 qam | 32 |
on 17-11-2021 17:16
1 | Locked | 40.9 | 0 | 0 |
2 | Locked | 40.9 | 5 | 0 |
3 | Locked | 40.3 | 4 | 0 |
4 | Locked | 40.9 | 5 | 0 |
5 | Locked | 40.3 | 5 | 0 |
6 | Locked | 40.3 | 4 | 0 |
7 | Locked | 40.3 | 5 | 0 |
8 | Locked | 40.3 | 5 | 0 |
9 | Locked | 40.3 | 5 | 0 |
10 | Locked | 40.3 | 6 | 0 |
11 | Locked | 40.9 | 5 | 0 |
12 | Locked | 40.9 | 10 | 0 |
13 | Locked | 40.3 | 5 | 0 |
14 | Locked | 40.9 | 6 | 0 |
15 | Locked | 40.3 | 5 | 0 |
16 | Locked | 40.9 | 5 | 0 |
17 | Locked | 40.3 | 4 | 0 |
18 | Locked | 40.3 | 6 | 0 |
19 | Locked | 40.3 | 3 | 0 |
20 | Locked | 40.3 | 5 | 0 |
21 | Locked | 40.3 | 0 | 0 |
22 | Locked | 40.9 | 5 | 0 |
23 | Locked | 40.3 | 6 | 0 |
24 | Locked | 40.9 | 5 | 0 |
on 17-11-2021 17:17
1 | 53699993 | 24.2 | 5120 | 64 qam | 10 |
2 | 39399996 | 24.3 | 5120 | 64 qam | 12 |
3 | 46200014 | 24.3 | 5120 | 64 qam | 11 |
4 | 60300053 | 24.3 | 5120 | 64 qam | 9 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |