Getting less than half of 100mb

[bandit78]

Im a new customer (just got fibre installed yesterday) and im paying for the 100mb package.ive done the speed test on virgins website and various other site and all seem to be around 47mb download and 8mb upload.this isnt acceptable for £44 a month when im paying for the 100mb package.i dont buy a takeaway and expect 4 slices out of my pizza to be missing.are these speeds to be expected or is there a problem?

[jpeg1]

How are you measuring the speeds?  What device are you using. WiFi or ethernet connection? 

[bandit78 · Accepted solution]

Im using a pc win 10 on a wired connection.ive tried wifi too and get pretty much the same speeds.

[bandit78]

And ive measured the speeds on okla,speedtest and virgins speedtest website.its been the same results on all of them.

[jpeg1]

OK so we need to check that the signal levels have been set correctly. 

Set your browser to 192.168.0.1 and check the downstream, upstream and log data. For each, copy and paste the data here. As text, not screenshot. 

[bandit78]

Im at work until 5pm tonight so when i get home i will be able to do it.thanks for the reply and hopefully the problem can be resolved and from seeing theres no reply saying these speeds are normal there obviously is a problem which isnt good when ive only just started using virgin media for broadband.

[jpeg1]

No it's not right.  You should be getting the full 100Mb with an ethernet connection.  WiFi is different - speeds are not guaranteed. 

[bandit78]

1	331000000	6.4	40	256 qam	25
2	203000000	7.5	40	256 qam	9
3	211000000	7.6	40	256 qam	10
4	219000000	7.5	40	256 qam	11
5	227000000	7.4	40	256 qam	12
6	235000000	7.4	40	256 qam	13
7	243000000	7.1	40	256 qam	14
8	251000000	7	40	256 qam	15
9	259000000	6.6	40	256 qam	16
10	267000000	6.5	40	256 qam	17
11	275000000	6.1	40	256 qam	18
12	283000000	6	40	256 qam	19
13	291000000	5.9	40	256 qam	20
14	299000000	5.8	40	256 qam	21
15	307000000	5.9	40	256 qam	22
16	315000000	6	40	256 qam	23
17	323000000	6.4	40	256 qam	24
18	339000000	6.5	40	256 qam	26
19	347000000	6.5	40	256 qam	27
20	355000000	6.5	40	256 qam	28
21	363000000	6.3	40	256 qam	29
22	371000000	6.4	40	256 qam	30
23	379000000	6.4	40	256 qam	31
24	387000000	6.5	40	256 qam	32

[bandit78]

1	Locked	40.9	0	0
2	Locked	40.9	5	0
3	Locked	40.3	4	0
4	Locked	40.9	5	0
5	Locked	40.3	5	0
6	Locked	40.3	4	0
7	Locked	40.3	5	0
8	Locked	40.3	5	0
9	Locked	40.3	5	0
10	Locked	40.3	6	0
11	Locked	40.9	5	0
12	Locked	40.9	10	0
13	Locked	40.3	5	0
14	Locked	40.9	6	0
15	Locked	40.3	5	0
16	Locked	40.9	5	0
17	Locked	40.3	4	0
18	Locked	40.3	6	0
19	Locked	40.3	3	0
20	Locked	40.3	5	0
21	Locked	40.3	0	0
22	Locked	40.9	5	0
23	Locked	40.3	6	0
24	Locked	40.9	5	0

[bandit78]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53699993	24.2	5120	64 qam	10
2	39399996	24.3	5120	64 qam	12
3	46200014	24.3	5120	64 qam	11
4	60300053	24.3	5120	64 qam	9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0