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terryparrott
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GU14 speed very slow

As requested logs below:

Date Time Error Number Error Description

26/08/2018 08:54:15 GMT 66050310 Auth Success - Web login successful.
26/08/2018 08:53:59 GMT 66050310 Auth Success - Web login successful.
26/08/2018 08:52:38 GMT 82000200 No Ranging Response received - T3 time-out
26/08/2018 07:49:55 GMT 82000200 No Ranging Response received - T3 time-out
26/08/2018 07:46:53 GMT 66050310 Auth Success - Web login successful.
26/08/2018 07:35:04 GMT 82000200 No Ranging Response received - T3 time-out
26/08/2018 07:20:44 GMT 68010302 DHCP WAN IP - ##########
26/08/2018 07:19:51 GMT 68000407 TOD established
Time Not Established Time Not Established 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established 84000510 Downstream Locked Successfully
26/08/2018 07:17:34 GMT 66050310 Auth Success - Web login successful.
26/08/2018 01:06:23 GMT 82000200 No Ranging Response received - T3 time-out
25/08/2018 20:49:23 GMT 82000200 No Ranging Response received - T3 time-out
25/08/2018 19:36:30 GMT 68010302 DHCP WAN IP - ###########
25/08/2018 19:35:37 GMT 68000407 TOD established
Time Not Established Time Not Established 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established 84000510 Downstream Locked Successfully
25/08/2018 19:33:57 GMT 66050310 Auth Success - Web login successful.
25/08/2018 17:06:33 GMT 68010302 DHCP WAN IP - ############
25/08/2018 17:05:38 GMT 68000407 TOD established
Modem InitialisationStage Status
Downstream Acquisition Locked
Primary Frequency 139000000 Hz
DHCP Done
TFTP Done
Time Of Day 09:55:56 BST
Security BPI+
Counters T1,T2,T3,T4,Sync,Resets 000,000,004,000,000,000
Internet ConnectionIP Address Status
WAN IP Address 62.255.198.48
Lease Time Remaining 6 days 08h:10m:02s
Expiry Sat 1 Sep 18:05
Current Network Time Sun 26 Aug 09:55 BST
Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked 1 139000000 Hz 256 QAM 8.5 dBmV  36.6 dB 1062471 361643
Locked 2 147000000 Hz 256 QAM 8.9 dBmV  37.1 dB 24672 5414
Locked 3 155000000 Hz 256 QAM 9.0 dBmV  37.1 dB 15902 12490
Locked 4 163000000 Hz 256 QAM 9.2 dBmV  37.4 dB 13341 10598
Locked 5 171000000 Hz 256 QAM 9.3 dBmV  38.3 dB 6620 4627
Locked 6 179000000 Hz 256 QAM 9.5 dBmV  37.9 dB 833161 8825
Locked 7 187000000 Hz 256 QAM 9.5 dBmV  37.9 dB 78814 941
Locked 8 195000000 Hz 256 QAM 9.7 dBmV  37.9 dB 399 320

To reset the Pre and Post RS error counts please use the Downstream screen under the router status screen available from the login page.

Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked 49 46200000 Hz ATDMA 46.5 dBmV 64QAM 6400000 Hz 5120 Ksym/sec
Locked 52 60300000 Hz ATDMA 47.0 dBmV 64QAM 6400000 Hz 5120 Ksym/sec
Locked 51 32600000 Hz ATDMA 46.3 dBmV 64QAM 6400000 Hz 5120 Ksym/sec
Locked 50 39400000 Hz ATDMA 46.8 dBmV 64QAM 6400000 Hz

5120 Ksym/sec

 

[MOD EDIT: Personal IP address removed]

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Forum Team (Retired) Nat_J
Forum Team (Retired)
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Re: GU14 speed very slow

I'm sorry to hear about the trouble experienced terryparrott,

 

I've located your details and I can see that you've since spoken with the team regarding this.

 

Let us know if we can assist with anything further,

 

Nat_J


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