on 17-10-2021 02:51
Hi all, I've posted previously regarding slow speeds. I've gone from the M500 to M600 and now i'm on the the GIG 1 Package. My speeds are averaging around the 500 - 600 mark. I've pulled the plug on the back of the router. I've also removed my ASUS router from the mix and changed the Hub 4 back in to default router. any ideas on how I can improve the speeds? I'm testing wired to the hub via a CAT 7 cable.The day I upgraded I tested it once it had completed and I did see a result of 946 mbps but since then its been no where near this. When I run the test it begins and shoots up to 800-850 ish but then drops and settles around the figures shown
on 17-10-2021 02:52
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 330750000 | 0.700001 | 38.605377 | QAM256 | 25 |
1 | 138750000 | 3.500000 | 40.366287 | QAM256 | 1 |
2 | 146750000 | 3.200001 | 40.366287 | QAM256 | 2 |
3 | 154750000 | 3.099998 | 40.366287 | QAM256 | 3 |
4 | 162750000 | 2.500000 | 40.366287 | QAM256 | 4 |
5 | 170750000 | 2.000000 | 40.366287 | QAM256 | 5 |
6 | 178750000 | 1.599998 | 40.366287 | QAM256 | 6 |
7 | 186750000 | 1.599998 | 40.946209 | QAM256 | 7 |
8 | 194750000 | 1.299999 | 40.366287 | QAM256 | 8 |
9 | 202750000 | 1.099998 | 40.366287 | QAM256 | 9 |
10 | 210750000 | 1.400002 | 40.366287 | QAM256 | 10 |
11 | 218750000 | 1.500000 | 40.366287 | QAM256 | 11 |
12 | 226750000 | 1.599998 | 40.366287 | QAM256 | 12 |
13 | 234750000 | 2.000000 | 40.366287 | QAM256 | 13 |
14 | 242750000 | 2.299999 | 40.366287 | QAM256 | 14 |
15 | 250750000 | 2.099998 | 40.366287 | QAM256 | 15 |
16 | 258750000 | 2.400002 | 40.366287 | QAM256 | 16 |
17 | 266750000 | 2.299999 | 40.366287 | QAM256 | 17 |
18 | 274750000 | 1.900002 | 40.366287 | QAM256 | 18 |
19 | 282750000 | 1.900002 | 40.366287 | QAM256 | 19 |
20 | 290750000 | 1.799999 | 40.366287 | QAM256 | 20 |
21 | 298750000 | 2.099998 | 40.946209 | QAM256 | 21 |
22 | 306750000 | 1.799999 | 40.366287 | QAM256 | 22 |
23 | 314750000 | 1.400002 | 38.983261 | QAM256 | 23 |
24 | 322750000 | 0.700001 | 38.983261 | QAM256 | 24 |
26 | 338750000 | 0.799999 | 40.946209 | QAM256 | 26 |
27 | 346750000 | 0.799999 | 38.983261 | QAM256 | 27 |
28 | 354750000 | 0.900002 | 38.983261 | QAM256 | 28 |
29 | 362750000 | 0.799999 | 38.983261 | QAM256 | 29 |
30 | 370750000 | 0.599998 | 38.983261 | QAM256 | 30 |
31 | 378750000 | 0.500000 | 38.605377 | QAM256 | 31 |
3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 38.605377 | 0 | 0 |
1 | Locked | 40.366287 | 0 | 0 |
2 | Locked | 40.366287 | 0 | 0 |
3 | Locked | 40.366287 | 0 | 0 |
4 | Locked | 40.366287 | 0 | 0 |
5 | Locked | 40.366287 | 0 | 0 |
6 | Locked | 40.366287 | 0 | 0 |
7 | Locked | 40.946209 | 0 | 0 |
8 | Locked | 40.366287 | 0 | 0 |
9 | Locked | 40.366287 | 0 | 0 |
10 | Locked | 40.366287 | 0 | 0 |
11 | Locked | 40.366287 | 0 | 0 |
12 | Locked | 40.366287 | 0 | 0 |
13 | Locked | 40.366287 | 0 | 0 |
14 | Locked | 40.366287 | 0 | 0 |
15 | Locked | 40.366287 | 0 | 0 |
16 | Locked | 40.366287 | 0 | 0 |
17 | Locked | 40.366287 | 0 | 0 |
18 | Locked | 40.366287 | 0 | 0 |
19 | Locked | 40.366287 | 0 | 0 |
20 | Locked | 40.366287 | 0 | 0 |
21 | Locked | 40.946209 | 0 | 0 |
22 | Locked | 40.366287 | 0 | 0 |
23 | Locked | 38.983261 | 0 | 0 |
24 | Locked | 38.983261 | 0 | 0 |
26 | Locked | 40.946209 | 0 | 0 |
27 | Locked | 38.983261 | 0 | 0 |
28 | Locked | 38.983261 | 0 | 0 |
29 | Locked | 38.983261 | 0 | 0 |
30 | Locked | 38.983261 | 0 | 0 |
31 | Locked | 38.605377 | 0 | 0 |
37 | 96 | 4K | 1880 | QAM4096 | 759 |
37 | Locked | 42 | 2.1 | 4595424 | 0 |
on 17-10-2021 02:52
1 | 53700000 | 41.770599 | 5120 KSym/sec | 64QAM | 6 |
2 | 39400000 | 41.020599 | 5120 KSym/sec | 64QAM | 8 |
3 | 60300000 | 42.520599 | 5120 KSym/sec | 64QAM | 5 |
4 | 46200000 | 41.020599 | 5120 KSym/sec | 64QAM | 7 |
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
Network access | true |
Maximum Number of CPEs | 1 |
Baseline Privacy | true |
DOCSIS Mode | 3.1 |
Config file | cmreg-vmdg640-bbt076+voc-b.cm |
SFID | 703632 |
Max Traffic Rate | 1230000450 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 703631 |
Max Traffic Rate | 55000270 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | bestEffort |
Thu Jan 1 00:01:22 1970 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Oct 12 19:59:49 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Jan 1 00:01:19 1970 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Oct 12 20:02:53 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Oct 12 20:03:03 2021 | 5 | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Oct 12 20:03:07 2021 | 6 | SW Download INIT - Via Config file cmreg-vmdg640-bbt076+voc-b.cm |
Tue Oct 12 20:03:29 2021 | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Oct 12 20:04:28 2021 | 6 | SW download Successful - Via Config file |
Tue Oct 12 20:07:00 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Jan 1 00:01:22 1970 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Oct 12 20:21:02 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Oct 12 20:40:11 2021 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Oct 12 23:15:28 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Oct 16 09:34:54 2021 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Jan 1 00:01:21 1970 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Oct 16 15:31:19 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 19-10-2021 08:59
Hi worsley,
Thank you for your post. I'm very sorry to hear about the speed issue you're having.
I have been able to locate your account and run some checks and it does look like a engineer is required for this.
What I will do is private message you to get some information.
^Martin
on 27-10-2021 16:44
Hi worsley,
We hope you're well.
To just to keep you updated we have now been advised there is a reported area fault in your area.
This is an SNR fault. The fault reference is: F009373103.
The estimated fix date is: 03 NOV 2021 09:00
^Martin
on 27-10-2021 17:13
Hi thanks for the update Martin, what is an SNR fault exactly and would the effect my speeds?
on 29-10-2021 17:55
Thanks for coming back to us @worsley.
A SNR fault means there is an with the signal to noise ratio of the connection in your area, this is most likely caused by some sort of interference on the network in your local area.
The problems can be caused by issues with our street equipment such as the cabinets and distribution points but can also be caused by customers equipment. The reason it takes a while to resolve these issues as we have to find the source of the interference on the network.
I hope that helps to explain what it means.
Regards,
Steven_L
on 29-10-2021 19:07
Hi Steven,
thanks for that info, hopefully once virgin have found the issue I should see constant speeds. Would this SNR fault impact my speed? I can sit and run test after test etc 1 result I’d see i.e 700 and the next result could be 200 or less but then straight back up to 800 it’s mad how much it’s fluctuating.
thanks again for that info
on 29-10-2021 21:03
on 01-11-2021 13:44
Thanks for coming back to us @worsley.
The SNR could have an impact on the speeds that you're seeing as this affects the stability of your connection.
The current estimated fix date and time is still 03/11 @ 9am.
Regards,
Steven_L