on 25-08-2021 13:16
We have been having issues intermittently with our Hub3 for some time now, including loss of either the 2.4Ghz and more often the 5Ghz channel ; slow wifi and poor download speeds.This post is about our download speeds which are quite flabby at times.
It is 200Mb connection. At worst it has been running at 20Mb and at the very best 80Mb depending on the time of day.
I have followed all of the advice available but not resolved.
So I am seeking our help folks, if you could be so good as to cast your eyes over the following data, which is all greek to me.
Many thanks
25/08/2021 11:40:12 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 08:22:13 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 08:17:37 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 08:15:34 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 08:15:31 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 08:15:31 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 08:15:30 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/08/2021 08:15:30 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/08/2021 05:54:16 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/08/2021 12:00:47 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/08/2021 17:24:16 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/08/2021 11:22:4 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/08/2021 08:49:6 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/08/2021 12:07:25 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/08/2021 05:24:16 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/08/2021 08:54:43 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/08/2021 17:24:16 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/08/2021 07:24:28 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/08/2021 05:24:16 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/08/2021 17:07:1 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
1 | 39400088 | 34.8 | 5120 | 64 qam | 4 |
2 | 46200000 | 35 | 5120 | 64 qam | 3 |
3 | 53700000 | 36 | 5120 | 64 qam | 2 |
4 | 32600000 | 34.8 | 5120 | 64 qam | 5 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
1 | 299000000 | -0.5 | 38 | 256 qam | 21 |
2 | 203000000 | 1.7 | 38 | 256 qam | 9 |
3 | 211000000 | 1.9 | 38 | 256 qam | 10 |
4 | 219000000 | 1.5 | 38 | 256 qam | 11 |
5 | 227000000 | 1 | 38 | 256 qam | 12 |
6 | 235000000 | 0.2 | 38 | 256 qam | 13 |
7 | 243000000 | 0 | 38 | 256 qam | 14 |
8 | 251000000 | 0.5 | 38 | 256 qam | 15 |
9 | 259000000 | 0.5 | 38 | 256 qam | 16 |
10 | 267000000 | 0.2 | 38 | 256 qam | 17 |
11 | 275000000 | 0 | 38 | 256 qam | 18 |
12 | 283000000 | 0 | 38 | 256 qam | 19 |
13 | 291000000 | -0.2 | 38 | 256 qam | 20 |
14 | 307000000 | -3.2 | 37 | 256 qam | 22 |
15 | 315000000 | -2.4 | 37 | 256 qam | 23 |
16 | 323000000 | -1.7 | 38 | 256 qam | 24 |
17 | 331000000 | -1.7 | 38 | 256 qam | 25 |
18 | 339000000 | -2.2 | 38 | 256 qam | 26 |
19 | 347000000 | -2.5 | 38 | 256 qam | 27 |
20 | 355000000 | -3 | 38 | 256 qam | 28 |
21 | 363000000 | -3 | 38 | 256 qam | 29 |
22 | 371000000 | -3 | 38 | 256 qam | 30 |
23 | 379000000 | -3 | 37 | 256 qam | 31 |
24 | 387000000 | -3.2 | 38 | 256 qam | 32 |
1 | Locked | 38.9 | 9 | 0 |
2 | Locked | 38.9 | 0 | 0 |
3 | Locked | 38.6 | 5 | 0 |
4 | Locked | 38.9 | 6 | 0 |
5 | Locked | 38.9 | 4 | 0 |
6 | Locked | 38.6 | 6 | 0 |
7 | Locked | 38.6 | 0 | 0 |
8 | Locked | 38.9 | 7 | 0 |
9 | Locked | 38.9 | 6 | 0 |
10 | Locked | 38.9 | 7 | 0 |
11 | Locked | 38.9 | 5 | 0 |
12 | Locked | 38.9 | 12 | 0 |
13 | Locked | 38.9 | 6 | 0 |
14 | Locked | 37.6 | 22 | 0 |
15 | Locked | 37.6 | 28 | 0 |
16 | Locked | 38.6 | 7 | 0 |
17 | Locked | 38.6 | 10 | 0 |
18 | Locked | 38.6 | 6 | 0 |
19 | Locked | 38.6 | 16 | 0 |
20 | Locked | 38.6 | 8 | 0 |
21 | Locked | 38.6 | 21 | 0 |
22 | Locked | 38.6 | 14 | 0 |
23 | Locked | 37.6 | 14 | 0 |
24 | Locked | 38.6 | 7 | 0 |
Answered! Go to Answer
on 30-08-2021 10:36
Hi Spindizzy2012,
Thanks for chatting with me in our PM, I have now booked an engineer for your downstream woes.
If you need to check, change or cancel the appointment, you can do so on your Online Account.
Just for future issues with your services and for any other users that are looking at this thread for help, I have a few links below that might help with general issues -
Let us all know how you get on with the engineer 🙂
Thanks,
Megan_L
on 25-08-2021 13:28
The figures you posted are all absolutely fine, a small cluster of errors around 8:15 on 23rd but that can easily be a one-off, the others are all infrequent and is fairly normal. The hub data only measures the status of the connection into the hub via the cable, nothing at all about the wifi or any wired devices.
So this is starting to look like it's a wifi issue rather than a connectivity thing, out of interest do you have any devices connected via ethernet cable to compare, i.e. do these drop out as well?
on 25-08-2021 13:36
jem 101 thank you very much for the prompt reply.
Our V6 box is connected by ethernet and an XBoxOne.
The speeds I quoted 20Mb to 80Mb are derived by connecting my laptop via ethernet to the Hub 3. Wifi speeds are roughly half on those speeds I quoted.
Does that give you the infomation you need?
Many thanks
on 27-08-2021 14:03
Hiya Spindizzy2012,
Thanks for using the forums to get this issue with your broadband looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
I've already taken the time to check your services on my side and can see straight away that your downstream levels are out of spec, this will be causing your issues with slow speeds. It will also need an engineer to resolve which I will happily book for you over a PM 🙂 I'll send this over to you now so we can get it rolling!
WIFI speeds will always be slower than Ethernet wired connections so please bear that in mind for future. If you need a fast, reliable connection for work or gaming, always use Ethernet!
Thanks,
Megan_L
on 30-08-2021 10:36
Hi Spindizzy2012,
Thanks for chatting with me in our PM, I have now booked an engineer for your downstream woes.
If you need to check, change or cancel the appointment, you can do so on your Online Account.
Just for future issues with your services and for any other users that are looking at this thread for help, I have a few links below that might help with general issues -
Let us all know how you get on with the engineer 🙂
Thanks,
Megan_L