on 17-12-2021 17:06
My first day and upgraded from Hub 3 and M100 to Hub 4 and 1Gb. However Samknows is showing the speed to Hub 4 as 367M. 3 calls aleady to VM activation team and I am now told that it will speed up over the next few days. I feel like I am being delayed.
Happy with speed at device as it drops off very little.
Any advice would be appreciated.
Answered! Go to Answer
on 17-12-2021 19:09
they are hard work - too light to read almost but as far as i can see they are ok and your config files say you are on 1gig
try a reboot of the hub - turn it off for a minute or so then back on and re test
if that does not help try a full reset - hold the button a good 30 sec - that will reset all settings back to default so if you have changed passwords etc yu will have to re do them
on 17-12-2021 17:09
on 17-12-2021 17:24
on 17-12-2021 17:25
on 17-12-2021 17:33
@MaxReHeat wrote:
Main question is, should I see close to 1000Mbps in the left hand box?
Yes, well more like 1100Mbps.
17-12-2021 18:24 - edited 17-12-2021 18:27
i assume you have installed the hub4 - if not thats the problem
log into hub4 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures also the config - to see those press on the grey buttons/boxes labelled - upstream - downstream and configuration
if its an earlier hub button is top right
on 17-12-2021 18:54
@MaxReHeat it absolutely does not ‘speed up over the next few days’, that was a usual VM offshore, ‘make something up to get the annoying caller off the phone’ technique - but on the plus side they get to chalk up another successfully closed call!
17-12-2021 19:01 - edited 17-12-2021 19:10
Tony, thank you.
As requested.
on 17-12-2021 19:09
they are hard work - too light to read almost but as far as i can see they are ok and your config files say you are on 1gig
try a reboot of the hub - turn it off for a minute or so then back on and re test
if that does not help try a full reset - hold the button a good 30 sec - that will reset all settings back to default so if you have changed passwords etc yu will have to re do them
on 17-12-2021 19:24
Tony,
Thank you, seems so simple now.