I'm having problems with my connection lately. Three days ago I lost my connection completely. The hub showed green arrows and then green wifi symbol. Both were flashing first but then became solid green. However it lasted fairly short and I got my connection back. This happened three times that day but when I had my connection back, I had no problem with the speed. Yesterday I had no problems at all.
However today the same thing happened again (no connection and green lights on the hub). Once again, it didn't last too long and I got my connection back and the hub lights went back to normal (solid white/yellow line at the bottom). But the problem is since then I'm having an odd speed problem.
When I do speed tests, the upload speed fluctuates between 30-100 Mbps, and the upload speed is around 7-9 Mbps. However, when I'm browsing, the internet is very slow. I have trouble opening websites, it either takes too long to load or it simply doesn't load at all. I checked all the cables as suggested but everything seems to be tight. So I'm not sure what the problem is.
Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.
Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some more troubleshooting; to start with …
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.
Thank you for your reply. Service status shows no known issues. All the cables seem as tight as they could possibly be. I'm trying your troubleshooting suggestions. Everything is taking very long due to the slow speed I'm experiencing. I'll be posting the information you asked for shortly.