on 27-04-2022 11:31
This problem keeps occurring. It gets 'fixed' and everything is fine for a few weeks then it starts up again.
The helpline blame everything except Virginmedia's equipment.
The last 48 hours have been dreadful. 0.19 Mb/s and the booster has disappeared!
Answered! Go to Answer
on 29-04-2022 17:13
on 27-04-2022 11:43
VM wifi is terrible, but is it just wireless? What does a hard wired item do.
Would 100% junk their wifi and shove your own kit in there, a £30 generic TPLink is better for your wifi needs.
on 29-04-2022 15:33
Hi @krispix
Welcome to the community.
I'm sorry to hear you're currently having WiFi issues. I have checked the systems at our side and can see nothing that might be affecting your services. I have checked your area for issues also and nothing is showing out of specification.
The boosters you mention, are these our Pods or 3rd party boosters? If they are 3rd party, you might need to repair them back to the router if they something had been rebooted or reset. We are also unable to support any 3rd party equipment.
Are you able to test on a wired connection to see what speeds the router is receiving?
on 29-04-2022 17:07
My neighbour's 16-year old has done some tinkering with the settings and I'm now getting very good speeds. He tells me some changes were made around 2017 and my machine's settings needed to be updated, but I don't remember being told this by VM. Maybe there's a communication issue?
The Pods are Virgin's which I bought from a shop when this problem started (probably about 2017). The helpdesk sound puzzled that I procured this way instead of direct from Virgin.
on 29-04-2022 17:13
on 29-04-2022 17:35
on 30-04-2022 01:52
on 30-04-2022 10:53
Many thanks John,
I think your suggestion of a Wireless Router is probably the solution. Independent reviews put VM's Router at the bottom of their recommendations. That, in itself, may solve a lot of the problems.
on 31-03-2023 07:25
I have been having this issue for 12 months, I've spoken to the virgin media broadband team on a number of occasions. They are not helpful, refuse to send engineers out. When asking about new equipment they divert the conversation. Only ever ask you to reboot your router. I have 3 booster pods provided by virgin media themselves. They do nothing.
I've 6 months left on my contract and thank god for that because if as I've seen they are not prepared to investigate a proper solution I'll be off to another provider ASAP
on 02-04-2023 13:25
Thanks for your post on our Community Forums @Jmb4577, and a very warm welcome to you!
Sorry to hear of the issues with the speed you've been experiencing in your home over Wi-Fi.
Can you please confirm what speeds you're getting, and of course what speed you're subscribing to?
Have you attempted to re-locate the Wi-Fi booster pods to see if this provides a better standard of services?
Kindest regards,
David_Bn