Extremely slow internet speed - Time to leave VM?

[Shazaib]

Hi there,

I am back here yet again, as the internet speed has become to a crawl. It is unusable. I am now considering other providers.

Meanwhile, can someone actually diagnose and/or send a technician to fix this issue? As there seems to be no opportunity to speak to a human being through a chat or over the phone.

Thanks.

[Shazaib]

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	331000000	Locked
Ranged Upstream Channel (Hz)	39400000	Locked
Provisioning State	Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	-0.2	40	256 qam	25
2	203000000	1.5	40	256 qam	9
3	211000000	1.5	40	256 qam	10
4	219000000	1.4	40	256 qam	11
5	227000000	1	40	256 qam	12
6	235000000	0.7	40	256 qam	13
7	243000000	0.5	40	256 qam	14
8	251000000	0.7	40	256 qam	15
9	259000000	0.5	40	256 qam	16
10	267000000	0.7	40	256 qam	17
11	275000000	0.5	40	256 qam	18
12	283000000	0.4	40	256 qam	19
13	291000000	0.2	40	256 qam	20
14	299000000	0.4	40	256 qam	21
15	307000000	0.2	40	256 qam	22
16	315000000	0	38	256 qam	23
17	323000000	-0.2	40	256 qam	24
18	339000000	-0.4	40	256 qam	26
19	347000000	-0.5	40	256 qam	27
20	355000000	-0.7	40	256 qam	28
21	363000000	-0.9	40	256 qam	29
22	371000000	-1.2	40	256 qam	30
23	379000000	-1.5	40	256 qam	31
24	387000000	-1.7	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	205	30
2	Locked	40.3	221	64
3	Locked	40.9	212	67
4	Locked	40.9	213	55
5	Locked	40.3	231	57
6	Locked	40.3	238	59
7	Locked	40.9	241	51
8	Locked	40.3	201	57
9	Locked	40.3	219	42
10	Locked	40.3	207	51
11	Locked	40.3	195	57
12	Locked	40.9	191	56
13	Locked	40.3	194	50
14	Locked	40.3	193	52
15	Locked	40.3	205	43
16	Locked	38.9	214	41
17	Locked	40.3	215	44
18	Locked	40.9	194	42
19	Locked	40.3	196	59
20	Locked	40.9	215	43
21	Locked	40.9	209	42
22	Locked	40.3	188	41
23	Locked	40.3	188	51
24	Locked	40.9	203	48

 

[Shazaib]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	39.3	5120	64 qam	9
2	46200000	39.5	5120	64 qam	8
3	53700000	39.8	5120	64 qam	7
4	32600000	39	5120	64 qam	10

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt057+voc-b.cm

Primary Downstream Service Flow

SFID	577132
Max Traffic Rate	117000047
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	577131
Max Traffic Rate	10500047
Max Traffic Burst	16320
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort

Network Log

Time Priority Description

07/02/2022 16:01:42	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2022 16:01:34	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2022 16:00:45	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2022 16:00:21	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2022 14:45:29	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2022 08:07:22	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:40	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2022 20:19:34	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2022 04:51:55	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2022 06:41:59	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2022 03:47:35	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2022 18:41:59	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2022 09:06:29	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2022 06:41:59	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2022 05:44:34	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 18:41:59	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2022 17:48:32	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2022 06:41:59	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2022 21:18:36	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2022 18:41:59	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Shazaib]

Anything?

[Roger_Gooner]

What speeds are you getting with a wired connection to the hub?

[Zach_R]

Hi @Shazaib,

Thank you for your posts. I am very sorry to hear you appear to be having some connection speed issues lately.

Would you mind clarifying what speeds you're currently getting whilst on a wired connection? You can perform a speed test here. Once it runs, wait for it to complete and then take and share a screenshot of the results with us.

I'd also recommend setting up and sharing with us a live BQM as that'll give us a view on your connection status in real-time.

Thanks,