on 17-08-2021 10:39
Hi I am based in Derby and over the last 24 hours my upload speeds have dropped to under 0.05Mbs, downloads seem OK. Done all the normal checks, put into Router mode and changed back with no difference.
Upstream details and log extract below.
At this speed the internet is pretty u/s. Some advice please.
ChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID
1 | 32599986 | 47.3 | 5120 | 16 qam | 4 |
2 | 39400647 | 47.8 | 5120 | 16 qam | 3 |
3 | 53701319 | 49.5 | 5120 | 16 qam | 1 |
Upstream bonded channels
ChannelChannel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts
1 | ATDMA | 0 | 0 | 67 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
Time Priority Description
17/08/2021 09:02:23 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.0;
17/08/2021 09:02:23 critical Ranging Request Retries exhausted;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.0;
on 17-08-2021 12:35
Hello Terry,
I'm having exactly same problem as you, have rung virgin as internet is a waste of time. I'm told despite the Status saying no problems, that work is being done in our area to fix the problem and 'Should' be complete by 9am tomorrow, and you will be compensated. No details of problem given other than cabling issue. So wait and see!
Dave
on 17-08-2021 12:52
Thanks Dave for the input. Cross fingers.
on 17-08-2021 13:45
As at 1300 hours seems to have been fixed. Upload speeds back to normal
on 17-08-2021 14:27
Hi Terry,
thanks you are right, just got in and mine now back up to speed. Lets hope it stays that way.
Thanks for the update
on 19-08-2021 14:51
Sorry to hear you were both having similar issues with your speeds. We can understand the frustration and inconvenience this may have caused.
We are however glad to see service has been restored for you both. Please continue to monitor your service and let us know if you need any further help.
Thanks,
on 26-08-2021 10:24
Back to square one. After a week of normal speeds today its dropped back to sub 100kbs
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32598884 | 48 | 5120 | 16 qam | 4 |
2 | 39399723 | 48.8 | 5120 | 16 qam | 3 |
3 | 46199371 | 49 | 5120 | 16 qam | 2 |
4 | 53699113 | 50.2 | 5120 | 16 qam | 1 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 644 | 0 | ||||||||||
2 | ATDMA | 0 | 0 | 33 | 0 | ||||||||||
3 | ATDMA Network LogTime Priority Description
|
on 26-08-2021 16:26
Hello Terry,
thanks for the info. is this a weekly thing? Yes I was having the same problem early morning as was my son also on Virgin and trying to work from home.
I gave up, but it seems to have been resolved earlier this time. Waste of time looking at the 'Status' everything perfect according to that
Dave
on 26-08-2021 18:02