on 29-03-2022 12:56
Just noticed my Broadband is extremely slow around 3.8 mb/s at best. I am using a Hub3 and have switched it off and on, with no improvement and checked the cable connection. I usually get between 70-80 mb/s. Any suggestions are welcome.
Answered! Go to Answer
on 30-03-2022 20:07
Thanks everyone , problem solved. It was a faulty CAT6 connector. All OK now
29-03-2022 15:19 - edited 29-03-2022 15:20
Wired or wifi testing ? VM do not guarantee any wifi speeds. Test with a direct wired connection with a Cat 6a cable using a gigabit capable device.
Post the power levels and network log from the Hub and consider a BQM to monitor your circuit www.thinkbroadband.com/ping
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on 29-03-2022 21:33
Wired using CAT6 . Cycled the router power and still getting slow speed, between 3 and 5 mbps
on 29-03-2022 23:59
Hi @thrombanks
Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.
If nothing is showing you could also try the Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
I would also suggest trying a different ethernet port and different ethernet cable.
on 30-03-2022 18:47
OK, I have just a speed test on a laptop and that is showing me a download speed of 88.3mb/s and upload of 9.51mb/s proving the problem is not with my Virgin router. It maybe with my connection or my desktop PC.
Thanks for all the suggestions but I'll look at my setup.
on 30-03-2022 19:07
on 30-03-2022 20:07
Thanks everyone , problem solved. It was a faulty CAT6 connector. All OK now