The modem side of your HUB connects to and communicates with the local CMTS
Under most circumstances it works and everything is fine.
However , if things change on the local network segment, your power levels change. Mostly they stay in spec but certain events may take them out of spec.
Hi there JayC18,
Welcome to the forums and for your first post - I was sorry to understand that you have been having some issues with your speed.
I have located your account from your forum information and have popped you a Private Message so we can go through some checks and go through security.
Please look out for the purple envelope 🙂
Hope to hear back from you soon.
Katie - Forum Team
New around here? To find out more about the Community check out our Getting Started guide