Virgin Media Community

[jOANNE01253]

Help!  My speed has been dreadful the last or so but I can't find the reason..  I'm getting disconnected playing fallout 76 on PC a lot today too which isn't usual.

[jOANNE01253]

Anyone?

[Roger_Gooner]

It's quite hard to read some of the images, just copy and paste is best. Also, post your logs.

[jOANNE01253]

no official responce?

images look fine from here?

[jbrennand]

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@jOANNE01253 wrote:

no official responce?

images look fine from here?

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You obviously have young eyes.  And post up your network logs.

[apadley]

You don't mention how you are connecting to the Hub (From your signature, I see only SH2 in modem mode connected to an Apple Airport Extreme Router on VIVID200) and it looks like you are running Speedtest against a third party (FELIX?)

Does this mean you are connecting via wi-fi? How far away from the Airport Extreme router are you?

Ideally, Virgin should build in a page on the SH that allows a speed test to be run directly from the router out. Would probably solve a lot of 'my speed is rubbish' but being the definitive place to check speed from. That being said, i've noticed that my connection does vary significantly throughout the day.

[jbrennand]

I think you are looking at my Sig - not the OP's.

[Roger_Gooner]

Bear in mind that a speed test only begins to make sense if the hub is in modem mode which, amongst other things, forces the use of an Ethernet cable.

[Adduxi · Accepted solution]

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@jOANNE01253 wrote:
Anyone?

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Your Downstream levels are too high on several channels.  You will need an engineer to correct this, they should be between -6 and +10.

[jOANNE01253]

I connect through Ethernet for everything I own and only the phones and kids gadgets use wifi. Speedtest was run from main pc hardwired and I've been a customer for 20 years so can safety say I've done all the usual checks and can promise you it's not my end as I've changed nothing. Will someone here from the official team be able to book me an appointment or do I need to call?