on 03-01-2022 10:11
Hi
Recently have been getting some erratic download and upload speeds.
On the Upstream channels seems that 3 out of the 4 are at 32 QAM instead of the 64.
Have done a few power cycles but always end up with the same results, BQM looks a mess at times.
Here are the stats
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 298750000 | 5 | 38 | 256 qam | 21 |
2 | 202750000 | 4.4 | 38 | 256 qam | 9 |
3 | 210750000 | 4.3 | 38 | 256 qam | 10 |
4 | 218750000 | 4 | 38 | 256 qam | 11 |
5 | 226750000 | 3.9 | 38 | 256 qam | 12 |
6 | 234750000 | 3.9 | 38 | 256 qam | 13 |
7 | 242750000 | 3.5 | 38 | 256 qam | 14 |
8 | 250750000 | 3.4 | 38 | 256 qam | 15 |
9 | 258750000 | 3.2 | 38 | 256 qam | 16 |
10 | 266750000 | 3.2 | 38 | 256 qam | 17 |
11 | 274750000 | 3.2 | 38 | 256 qam | 18 |
12 | 282750000 | 4.3 | 38 | 256 qam | 19 |
13 | 290750000 | 4.8 | 38 | 256 qam | 20 |
14 | 306750000 | 4.9 | 40 | 256 qam | 22 |
15 | 314750000 | 4.9 | 38 | 256 qam | 23 |
16 | 322750000 | 4.6 | 38 | 256 qam | 24 |
17 | 330750000 | 4.5 | 38 | 256 qam | 25 |
18 | 338750000 | 4.4 | 38 | 256 qam | 26 |
19 | 346750000 | 4.4 | 38 | 256 qam | 27 |
20 | 354750000 | 4.3 | 40 | 256 qam | 28 |
21 | 362750000 | 3.9 | 38 | 256 qam | 29 |
22 | 370750000 | 3.7 | 38 | 256 qam | 30 |
23 | 378750000 | 3.9 | 38 | 256 qam | 31 |
24 | 386750000 | 3.5 | 40 | 256 qam | 32 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 5 | 0 |
2 | Locked | 38.6 | 5 | 0 |
3 | Locked | 38.6 | 0 | 0 |
4 | Locked | 38.6 | 5 | 0 |
5 | Locked | 38.6 | 5 | 0 |
6 | Locked | 38.9 | 4 | 0 |
7 | Locked | 38.9 | 0 | 0 |
8 | Locked | 38.6 | 0 | 0 |
9 | Locked | 38.9 | 7 | 0 |
10 | Locked | 38.6 | 6 | 0 |
11 | Locked | 38.6 | 0 | 0 |
12 | Locked | 38.9 | 5 | 0 |
13 | Locked | 38.9 | 4 | 0 |
14 | Locked | 40.3 | 5 | 0 |
15 | Locked | 38.9 | 5 | 0 |
16 | Locked | 38.9 | 4 | 0 |
17 | Locked | 38.9 | 0 | 0 |
18 | Locked | 38.9 | 0 | 0 |
19 | Locked | 38.9 | 5 | 0 |
20 | Locked | 40.3 | 6 | 0 |
21 | Locked | 38.9 | 6 | 0 |
22 | Locked | 38.9 | 5 | 0 |
23 | Locked | 38.6 | 11 | 0 |
24 | Locked | 40.3 | 0 | 0 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60299873 | 46.8 | 5120 | 64 qam | 1 |
2 | 39400327 | 45.5 | 5120 | 32 qam | 4 |
3 | 46199741 | 46 | 5120 | 32 qam | 3 |
4 | 53700410 | 46.5 | 5120 | 32 qam | 2 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
https://www.thinkbroadband.com/broadband/monitoring/quality/share/aacc90f1c66eb9d95a1ac9e88b5e41be157fd94a
03-01-2022 10:24 - edited 03-01-2022 10:25
Yes, your BQM is terrible, but the stats look okay apart from the QAM32.
Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small faults are not reported on the main VM Status page.
Best phone this in or wait here a day or two for a VM Mod to pick this up.
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on 04-01-2022 09:19
Just an update, things gradually improved as today all upload QAM are back to 64 and my broadband monitor is looking good.
Would be good to know if there was an issue in my area as nothing was reported via the phone line service checker.
Will keep an eye on things
cheers
on 06-01-2022 11:25
Hello @jka94036,
Welcome back, thanks for the update.
I am sorry for the issues with your broadband.
I am glad it is working for you again, please do let us know if anything changes.
Many thanks,
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