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rjgw
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Dropped Packets

I’m seeing packet loss in the region of 9%, which means I’ve had to experience first hand just how utterly useless Virgin Media telephone support is.

First guy says there’s no issues, puts me though to someone else. Second guy says there is an issue and there’s nothing they, the people who sell me the service, can do, just wait longer. Phoned again today after issue had been occurring for over four days. “I’ve sent you an email about wireless”.  Wireless. WIRELESS. After telling him the issue occurs connected directly to the ‘SuperHub’. He suggests turning off the router for 10 minutes... 

So now I’m stuffed. I’ve got an internet connection that doesn’t work properly and absolutely nothing I can do to solve it except wait with fingers crossed that it gets solved, or post a message on here that takes weeks to receive a reply.

For anyone here considering Virgin Media over Openreach FTTC, you’ve got to ask yourself is very occasionally getting 350Mbps worth it? I’m starting to think a reliable and stable 40Mbps was the better option.

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Re: Dropped Packets

64 bytes from 1.1.1.1: icmp_seq=5346 ttl=58 time=12.440 ms
64 bytes from 1.1.1.1: icmp_seq=5347 ttl=58 time=13.134 ms
64 bytes from 1.1.1.1: icmp_seq=5348 ttl=58 time=21.680 ms
64 bytes from 1.1.1.1: icmp_seq=5349 ttl=58 time=14.313 ms
Request timeout for icmp_seq 5350
Request timeout for icmp_seq 5351
64 bytes from 1.1.1.1: icmp_seq=5352 ttl=58 time=16.499 ms
64 bytes from 1.1.1.1: icmp_seq=5353 ttl=58 time=21.722 ms
64 bytes from 1.1.1.1: icmp_seq=5354 ttl=58 time=15.722 ms
64 bytes from 1.1.1.1: icmp_seq=5355 ttl=58 time=12.190 ms
64 bytes from 1.1.1.1: icmp_seq=5356 ttl=58 time=22.267 ms
64 bytes from 1.1.1.1: icmp_seq=5357 ttl=58 time=20.980 ms
Request timeout for icmp_seq 5358
64 bytes from 1.1.1.1: icmp_seq=5359 ttl=58 time=16.647 ms
64 bytes from 1.1.1.1: icmp_seq=5360 ttl=58 time=15.209 ms
Request timeout for icmp_seq 5361
64 bytes from 1.1.1.1: icmp_seq=5362 ttl=58 time=15.907 ms
Request timeout for icmp_seq 5363
64 bytes from 1.1.1.1: icmp_seq=5364 ttl=58 time=21.696 ms
--- 1.1.1.1 ping statistics ---
5365 packets transmitted, 4473 packets received, 16.6% packet loss
round-trip min/avg/max/stddev = 11.348/28.600/429.859/43.384 ms

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rjgw
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Re: Dropped Packets

Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Reply from 1.1.1.1: bytes=32 time=126ms TTL=58
Reply from 1.1.1.1: bytes=32 time=16ms TTL=58
Request timed out.
Reply from 1.1.1.1: bytes=32 time=25ms TTL=58
Request timed out.
Reply from 1.1.1.1: bytes=32 time=50ms TTL=58
Reply from 1.1.1.1: bytes=32 time=20ms TTL=58
Reply from 1.1.1.1: bytes=32 time=23ms TTL=58
Reply from 1.1.1.1: bytes=32 time=14ms TTL=58
Reply from 1.1.1.1: bytes=32 time=68ms TTL=58
Reply from 1.1.1.1: bytes=32 time=15ms TTL=58
Reply from 1.1.1.1: bytes=32 time=21ms TTL=58
Reply from 1.1.1.1: bytes=32 time=12ms TTL=58
Reply from 1.1.1.1: bytes=32 time=12ms TTL=58
Reply from 1.1.1.1: bytes=32 time=12ms TTL=58
Reply from 1.1.1.1: bytes=32 time=12ms TTL=58
Reply from 1.1.1.1: bytes=32 time=13ms TTL=58
Reply from 1.1.1.1: bytes=32 time=32ms TTL=58
Request timed out.
Reply from 1.1.1.1: bytes=32 time=12ms TTL=58
Reply from 1.1.1.1: bytes=32 time=16ms TTL=58
Reply from 1.1.1.1: bytes=32 time=14ms TTL=58
Reply from 1.1.1.1: bytes=32 time=14ms TTL=58
Reply from 1.1.1.1: bytes=32 time=15ms TTL=58
Reply from 1.1.1.1: bytes=32 time=15ms TTL=58
Reply from 1.1.1.1: bytes=32 time=14ms TTL=58
Reply from 1.1.1.1: bytes=32 time=12ms TTL=58
Reply from 1.1.1.1: bytes=32 time=13ms TTL=58
Reply from 1.1.1.1: bytes=32 time=14ms TTL=58
Reply from 1.1.1.1: bytes=32 time=11ms TTL=58
Reply from 1.1.1.1: bytes=32 time=11ms TTL=58
Reply from 1.1.1.1: bytes=32 time=12ms TTL=58
Request timed out.
Reply from 1.1.1.1: bytes=32 time=20ms TTL=58
Reply from 1.1.1.1: bytes=32 time=11ms TTL=58
Request timed out.

Ping statistics for 1.1.1.1:
Packets: Sent = 11928, Received = 10490, Lost = 1438 (12% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 539ms, Average = 21ms

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Forum Team (Retired) Jen_A
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Re: Dropped Packets

Hi rjgw,

It's been quite a while since your most recent post (sorry about that) and I was wondering if this is still an issue for you? Current tests don't highlight any obvious issues but I'll happily test from the CMTS if this is unresolved.

Keep us updated Smiley Happy


Jen
Forum Team



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Re: Dropped Packets

Hi Jen

Yes, it eventually resolved itself. That said, if there’s a (probably long) list of people to Beta Test ‘SuperHub 4’, I’d appreciate being on it!

Thanks

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Helpful Answer

Re: Dropped Packets

Hi JenYes, it eventually resolved itself. That said, if there’s a (probably long) list of people to Beta Test ‘SuperHub 4’, I’d appreciate being on it!

Thanks

Glad it's sorted Smiley Happy You can register your interest for any future trials, click here for info.

All the best Smiley Happy


Jen
Forum Team