on 30-12-2021 19:43
For the last few days, I've been getting dropouts resulting in slow and intermittent service as per libe graph:-
https://www.thinkbroadband.com/broadband/monitoring/quality/share/ca4ab40ddfb8ccb9444e574976d83c2547...
Virgin status site indicates "problem in my area" but no further information or update on this issue.
Any advice welcome.
on 30-12-2021 19:48
on 03-01-2022 09:51
on 03-01-2022 16:57
Much better today - thanks 👍
on 06-01-2022 11:16
Hello @msun,
Thank you for the update 🙂 Please do let us know if anything changes.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 06-01-2022 11:38
I had a text notification that the issue is fixed but dasly I'm still getting dropouts and loss of service. 😟
on 08-01-2022 15:10
Hi @msun, I've been able to look into the local area and there are indeed now issues currently showing.
Can you please advise me if you've seen any improvement on the connection since your post?
Kindest regards,
David_Bn
on 09-01-2022 17:50
Yes, service has improved, thanks; though strangely, the status page still says there are issues in my area.
on 11-01-2022 18:37
Hi @msun
Glad to hear of the improvement. There are some outages that might be affecting multiple customers in the area but might not be affecting others, so we leave the outage information available for everyone just in case they are affected. There doesn't seem to be an issue showing in your area anymore. Can you confirm services has resumed as normal for you?
on 12-01-2022 14:33
Thanks for that explanation and yes, I can confirm getting a restored normal service 👍