Hi all, good to be on the forum.
I've been having a lot of problems with my VM 500Mb broadband over the last few days, from interrupted downloads to total loss of Internet connectivity from my PC (a wired connection to Hub 3.0).
I can see a number of downstream channel power levels are out of range, with correspondingly high error counts.
The downstream channel info is shown below (the hub was reset yesterday).
I'd like to get an engineer out to investigate, but I'm not sure there's an easy way to do that without going through the endless scripts of VM's 1st line support.
What's the best way to get my line fixed?
Cheers
Gary
Ch Freq(Hz) Power SNR Mod'n ChID
1 139000000 -5 38 256 qam 1
2 147000000 -6.5 37 256 qam 2
3 155000000 -7.7 38 256 qam 3
4 163000000 -9 37 256 qam 4
5 171000000 -9.4 37 256 qam 5
6 179000000 -11.2 36 256 qam 6
7 187000000 -12.4 35 256 qam 7
8 195000000 -14.4 35 256 qam 8
9 203000000 -16.4 33 256 qam 9
10 211000000 -16 33 256 qam 10
11 219000000 -13.7 30 256 qam 11
12 227000000 -11.4 32 256 qam 12
13 235000000 -8.9 37 256 qam 13
14 243000000 -6.7 38 256 qam 14
15 251000000 -4.7 38 256 qam 15
16 259000000 -3.5 38 256 qam 16
17 267000000 -2.5 38 256 qam 17
18 275000000 -2.2 38 256 qam 18
19 347000000 -7.7 38 256 qam 27
20 355000000 -7.5 38 256 qam 28
21 363000000 -7.4 38 256 qam 29
22 371000000 -7.5 38 256 qam 30
23 379000000 -6.9 38 256 qam 31
24 387000000 -7 38 256 qam 32
Ch Status RxMER PreRSErrors PostRSErrors
1 Locked 38.9 2129 20396
2 Locked 37.6 10020 0
3 Locked 38.6 2442 0
4 Locked 37.6 8044 0
5 Locked 37.6 3060 1
6 Locked 36.3 5022 1198
7 Locked 35.7 24807 338212
8 Locked 35 44681 1439
9 Locked 33.8 285202 1693
10 Locked 33.8 222630 1516
11 Locked 30.3 211277010 183204
12 Locked 32.9 4065806 2399
13 Locked 37.6 384 0
14 Locked 38.9 110 0
15 Locked 38.9 40 0
16 Locked 38.9 16 0
17 Locked 38.9 25 0
18 Locked 38.9 15 0
19 Locked 38.6 208 0
20 Locked 38.6 124 0
21 Locked 38.6 121 0
22 Locked 38.6 91 0
23 Locked 38.9 51 0
24 Locked 38.9 44 0
