on 03-03-2022 12:37
Hi Guys,
If I run a speed test it shows 250mbs but when I download from steam, battle.net, origins or any other platform my download speed doesn't go above 40mbs. Any ideas on how to fix this?
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 234750000 | -5.2 | 37 | 256 qam | 13 |
2 | 242750000 | -5.4 | 37 | 256 qam | 14 |
3 | 250750000 | -4.9 | 37 | 256 qam | 15 |
4 | 258750000 | -3.9 | 37 | 256 qam | 16 |
5 | 266750000 | -3.5 | 37 | 256 qam | 17 |
6 | 274750000 | -3.5 | 38 | 256 qam | 18 |
7 | 282750000 | -3.4 | 38 | 256 qam | 19 |
8 | 290750000 | -3.4 | 38 | 256 qam | 20 |
9 | 298750000 | -3 | 37 | 256 qam | 21 |
10 | 306750000 | -3.2 | 38 | 256 qam | 22 |
11 | 314750000 | -3 | 38 | 256 qam | 23 |
12 | 322750000 | -2.9 | 38 | 256 qam | 24 |
13 | 330750000 | -2.7 | 38 | 256 qam | 25 |
14 | 338750000 | -2.7 | 38 | 256 qam | 26 |
15 | 346750000 | -2.7 | 38 | 256 qam | 27 |
16 | 354750000 | -3 | 38 | 256 qam | 28 |
17 | 362750000 | -3 | 38 | 256 qam | 29 |
18 | 370750000 | -3.4 | 38 | 256 qam | 30 |
19 | 378750000 | -3.7 | 38 | 256 qam | 31 |
20 | 386750000 | -4 | 38 | 256 qam | 32 |
21 | 394750000 | -4.2 | 38 | 256 qam | 33 |
22 | 402750000 | -4.2 | 38 | 256 qam | 34 |
23 | 410750000 | -4 | 38 | 256 qam | 35 |
24 | 418750000 | -3.7 | 38 | 256 qam | 36 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37.6 | 265 | 0 |
2 | Locked | 37.3 | 406 | 0 |
3 | Locked | 37.6 | 253 | 0 |
4 | Locked | 37.6 | 93 | 0 |
5 | Locked | 37.6 | 82 | 0 |
6 | Locked | 38.6 | 77 | 0 |
7 | Locked | 38.9 | 44 | 0 |
8 | Locked | 38.6 | 43 | 0 |
9 | Locked | 37.6 | 52 | 0 |
10 | Locked | 38.6 | 53 | 0 |
11 | Locked | 38.9 | 45 | 0 |
12 | Locked | 38.9 | 54 | 0 |
13 | Locked | 38.9 | 40 | 0 |
14 | Locked | 38.6 | 45 | 0 |
15 | Locked | 38.6 | 48 | 0 |
16 | Locked | 38.9 | 47 | 0 |
17 | Locked | 38.9 | 43 | 0 |
18 | Locked | 38.6 | 62 | 0 |
19 | Locked | 38.6 | 99 | 0 |
20 | Locked | 38.6 | 118 | 0 |
21 | Locked | 38.6 | 131 | 0 |
22 | Locked | 38.6 | 127 | 0 |
23 | Locked | 38.6 | 75 | 0 |
24 | Locked | 38.6 | 59 | 0 |
Answered! Go to Answer
on 06-03-2022 15:41
Hi @jwelsh_uk,
Welcome back to our community forums and sorry to hear you are having issues with your download speeds. We can understand this is not ideal and we want to best help.
I have been able to take a look at things backend and I can see that your downstream power levels are out of sync. In this case, I have sent you a private message to further look into this. Please lookout for the purple envelope and provide a response when you can.
Thanks,
on 03-03-2022 17:22
on 03-03-2022 17:22
on 04-03-2022 15:05
Your stats are all good and showing nothing amiss.
Setup a BQM to check the state of your circuit. www.thinkbroadband.com/ping
Once setup and running, post the "shared" link after 24 hour and we can comment
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 06-03-2022 15:41
Hi @jwelsh_uk,
Welcome back to our community forums and sorry to hear you are having issues with your download speeds. We can understand this is not ideal and we want to best help.
I have been able to take a look at things backend and I can see that your downstream power levels are out of sync. In this case, I have sent you a private message to further look into this. Please lookout for the purple envelope and provide a response when you can.
Thanks,