Download slow, Basingstoke

[jpennycook]

Hello.

My download speed has recently slowed down - currently testing at around 90Mbps down, 25Mbps up (e.g. ThinkBroadband ) - I think that's less than the "Minimum Guaranteed Download Speed".  Here's the Broadband Quality Monitor report - there's a spike of packet loss when I disconnected and reconnected everything: BQM

The connection is normally reliable and fast - when I tested in November, I was seeing about 280Mbps down, 25Mbps up.  The values for Power, SNR, and Errors all seem fairly static, at least over about 10 minutes.

Cable modem stats follow:-

Status

Item Status Comments

Acquired Downstream Channel (Hz)	667000000	Locked
Ranged Upstream Channel (Hz)	43100000	Locked
Provisioning State	Online

Downstream

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	667000000	5.6	38	256 qam	33
2	539000000	6.1	38	256 qam	17
3	547000000	5.9	37	256 qam	18
4	555000000	5.9	38	256 qam	19
5	563000000	5.6	38	256 qam	20
6	571000000	5.5	37	256 qam	21
7	579000000	5.3	38	256 qam	22
8	587000000	5.1	38	256 qam	23
9	595000000	5.4	38	256 qam	24
10	603000000	5.5	37	256 qam	25
11	611000000	5.5	38	256 qam	26
12	619000000	5.4	38	256 qam	27
13	627000000	5.4	38	256 qam	28
14	635000000	5	37	256 qam	29
15	643000000	5.4	38	256 qam	30
16	651000000	5.3	37	256 qam	31
17	659000000	5.5	37	256 qam	32
18	675000000	5.8	37	256 qam	34
19	683000000	5.8	38	256 qam	35
20	691000000	5.6	38	256 qam	36
21	699000000	5.5	38	256 qam	37
22	707000000	5.1	38	256 qam	38
23	715000000	4.9	37	256 qam	39
24	723000000	4.8	38	256 qam	40

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	1612	41
2	Locked	38.6	1821	83
3	Locked	37.6	1647	78
4	Locked	38.6	1640	81
5	Locked	37.6	1688	115
6	Locked	37.6	1631	197
7	Locked	38.6	1764	212
8	Locked	38.6	2012	80
9	Locked	38.6	1939	166
10	Locked	37.6	1886	126
11	Locked	38.6	1655	128
12	Locked	38.6	1576	73
13	Locked	37.6	1472	51
14	Locked	37.6	1484	66
15	Locked	38.6	1423	91
16	Locked	38.6	1443	121
17	Locked	38.6	1601	56
18	Locked	37.6	1558	29
19	Locked	38.6	1424	40
20	Locked	38.6	1438	34
21	Locked	38.6	1420	18
22	Locked	38.9	1329	33
23	Locked	37.3	2721	10274
24	Locked	38.6	2416	6013

Upstream

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	43100000	45	5120	64 qam	2
2	23600000	45	5120	64 qam	5
3	30100000	45	5120	64 qam	4
4	36600000	45	5120	64 qam	3
5	49600000	45	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	1	0
5	ATDMA	0	0	1	0

[Client62]

Could you do a test with this link : https://www.samknows.com/realspeed/  ( share the results )

For Hubs(3/4/5) in Router mode it tests the service to the Hub and then tests the performance of the computer / device.

Once the test starts click on : Run full test    - to include the Upstream figures.

The speed to the Hub should reflect the subscription rate - if not check for a local faults on 0800 561 0061 ( it is automated )

[jpennycook]

I get this, probably because my Hub is not in router mode:-

RealSpeed is not available on this network

There were no local faults when I checked on the Virgin Media website.

[Client62]

Modem mode & no faults OK.

The 90/25 speed test is typical of a network cabled connection that is at 100Mb/s.

Perhaps look at your computer's network connection to see if it is at 100 / 1000 Mb/s. 

Also does your Router have any connection info screens to show the current Router to Hub data rate.

Ports that drop from 1000 to 100 are often triggered by loose or defective network cables.

[jpennycook]

I checked the cables - no problem there. However, I rebooted everything except the cable modem - speeds are back to normal.

So it looks like it wasn't a Virgin Media problem after all.

[Zoie_P]

Thank you for updating the thread Jpennycook, I am glad all is looking good since your post.

Please let us know if anything changes.

Zoie