Disconnections for the past month or so

[Defiance]

Hiya's,

On 350mb, been same address since 2010, besides very minimal downtimes thing's been great

The last five weeks or so have been horrid, worse as i get to on of a weekend (but some times i try during the week just as bad

Can connect and stay on for minutes to seconds or get lucky and have a decent session

Hopefully i post the details correctly ...........

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	474250000	0	38	256 qam	9
2	482250000	0	38	256 qam	10
3	490250000	-0.2	38	256 qam	11
4	498250000	-0.5	38	256 qam	12
5	506250000	-0.5	38	256 qam	13
6	514250000	-0.7	38	256 qam	14
7	522250000	-1	38	256 qam	15
8	530250000	-1.2	38	256 qam	16
9	538250000	-1.5	38	256 qam	17
10	546250000	-1.7	38	256 qam	18
11	554250000	-2	38	256 qam	19
12	562250000	-2.5	38	256 qam	20
13	570250000	-3	38	256 qam	21
14	578250000	-3.5	38	256 qam	22
15	586250000	-3.5	38	256 qam	23
16	594250000	-3.5	38	256 qam	24
17	602250000	-3.5	38	256 qam	25
18	610250000	-4	38	256 qam	26
19	618250000	-4.5	37	256 qam	27
20	658250000	-4	38	256 qam	28
21	666250000	-3.7	38	256 qam	29
22	674250000	-3.7	37	256 qam	30
23	682250000	-3.5	38	256 qam	31
24	690250000	-3.7	37	256 qam	32

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	4	0
2	Locked	38.9	5	0
3	Locked	38.9	6	0
4	Locked	38.9	5	0
5	Locked	38.9	5	0
6	Locked	38.9	5	0
7	Locked	38.6	5	0
8	Locked	38.6	5	0
9	Locked	38.6	12	0
10	Locked	38.6	5	0
11	Locked	38.9	5	0
12	Locked	38.6	6	0
13	Locked	38.6	0	0
14	Locked	38.6	18	0
15	Locked	38.9	5	0
16	Locked	38.9	6	0
17	Locked	38.6	5	0
18	Locked	38.6	5	0
19	Locked	37.6	4	0
20	Locked	38.6	0	0
21	Locked	38.9	6	0
22	Locked	37.6	0	0
23	Locked	38.6	4	0
24	Locked	37.6	13	0

[Defiance]

Hiya's,

Update ......

Nice local lad turned up

He checked connection from coax to hub, cut a fresh connector on

Went to the box just up the road after seeing a weird reading on hub status page, found my cable (or wires whatever they termed) was bent, redid that end of the line, he reckons the tiny amount of play in the connection due to the hot/cold cycles of late were to blame for the time of day/night dropouts

Well copper being copper that makes sense to me

So, i will leave BQM on til end of next week and hopefully i fully sorted, he did say though asap it does drop call and he'll try to get back asap

Fingers crossed n all that lol

Cheers

Have Fun

Def

Long story short he reckons the problem is fixed

Edit : i canae spell hehe

[lotharmat]

Sounds plausible! - Keep us posted!

[Defiance]

Hiya,

Will do 🙂

Cheers

Def

[Defiance]

Hiya's,

Had tea from around 5:10 to 5:30, then went to pc

Connections on/off like a fiddlers elbow going in/out

Guess i'm back to square one lol

Any idea which phone number i call for another engineer ? i do have a virgin landline

Cheers

Def

[Defiance]

Hiya's,

A second visit booked Thursday 8-12

Cheers

Def

[Andrew-G]

The very evident short disconnects suggest to me something physically broken that's resulting in loss of contact, such as a broken core in the coax to your property (that requires a re-pull of a new cable, often taking weeks), or a faulty joint on the coax socket of the hub, which would need a replacement hub.  Certainly doesn't look like a nice simple radio frequency noise or power level issue.   

Fingers crossed that they find something simple and quick to resolve, but don't be too surprised if this doesn't get fixed quickly.  Sounds like the first technician was thinking along similar lines of a physical fault, but often it's near impossible to actually pinpoint such intermittent faults, and they are addressed by working through replacement of gear, starting with the most likely/cheapest.

[Defiance]

Hiya,

Thanks for the reply

The pavement right outside where the coax runs up to the box at end of the road has recently been dig up, but they were well towards the road edge of the pavement and i know the vm cable runs closer to the house edge of pavement

My fiancee said she's seen guys working at the local box so that may explain the bend on my cable i guess (maybe due to having to add more customers cabling ?)

With it starting so randon and getting worse it's real hard for figuring a date/time it really started, just the past month plus has been bad, as the odd disco doesn't really stay in your memory, only when it's more frequent i kinda took real notice (if that makes sense)

Anyways i'll wait in hope hehe

Cheers

Def

[Defiance]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	410250000	1	38	256 qam	1
2	418250000	0.7	38	256 qam	2
3	426250000	0.7	38	256 qam	3
4	434250000	0.7	38	256 qam	4
5	442250000	0.4	38	256 qam	5
6	450250000	0	38	256 qam	6
7	458250000	0	38	256 qam	7
8	466250000	0	38	256 qam	8
9	474250000	-0.2	38	256 qam	9
10	482250000	-0.4	38	256 qam	10
11	490250000	-0.5	38	256 qam	11
12	498250000	-0.9	38	256 qam	12
13	506250000	-1	38	256 qam	13
14	514250000	-1.2	38	256 qam	14
15	522250000	-1.5	38	256 qam	15
16	530250000	-1.5	38	256 qam	16
17	538250000	-1.9	38	256 qam	17
18	546250000	-2	38	256 qam	18
19	554250000	-2	38	256 qam	19
20	562250000	-2.5	38	256 qam	20
21	570250000	-3	38	256 qam	21
22	578250000	-3.5	38	256 qam	22
23	586250000	-3.9	38	256 qam	23
24	594250000	-4	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	912	6097
2	Locked	38.9	924	7143
3	Locked	38.9	704	6855
4	Locked	38.9	889	6853
5	Locked	38.9	1394	6401
6	Locked	38.9	1328	6916
7	Locked	38.9	978	6702
8	Locked	38.9	677	7811
9	Locked	38.9	1253	7417
10	Locked	38.9	718	8135
11	Locked	38.6	540	8232
12	Locked	38.6	902	8100
13	Locked	38.9	765	7400
14	Locked	38.9	551	7265
15	Locked	38.6	1049	6955
16	Locked	38.9	1042	6634
17	Locked	38.9	1310	6349
18	Locked	38.6	994	6423
19	Locked	38.6	1135	7009
20	Locked	38.6	1249	6272
21	Locked	38.6	1447	5673
22	Locked	38.6	546	7422
23	Locked	38.6	1131	5450
24	Locked	38.6	1084	7241

[Defiance]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	25800130	46.8	5120	64 qam	4
2	46199993	45.5	5120	64 qam	1
3	39400130	45.5	5120	64 qam	2
4	32600031	45.8	5120	64 qam	3

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	1	0

[Defiance]

Network LogTime Priority Description

15/09/2021 08:39:15	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2021 08:39:11	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2021 08:39:11	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2021 08:39:11	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2021 08:39:10	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2021 08:39:9	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2021 08:38:46	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2021 08:38:39	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2021 08:38:35	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2021 08:38:35	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2021 08:38:35	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2021 08:38:32	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2021 08:38:31	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2021 08:38:31	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2021 11:44:36	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2021 09:41:11	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2021 09:41:6	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2021 09:41:3	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2021 09:41:3	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2021 09:41:3	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;