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cheapo
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Disconnect/reconnect continuously. Speed? How about almost zero? Area 18

I'm in Exeter, area 18.

Since last Wednesday 22-11-17 I've had virtually zero internet, so speed doesn't get a mention.

Connection goes on and off all the time. At first it was impossible as it disconnected within a couple of seconds of reconnecting. I spotted that the problem was being looked at when I managed to visit the status page using my phone on IDmobile.

But come Saturday, when the Status report had said it should be fixed, all we got was a minor improvement, increasing the disconnect times to about 2 mins apart, with reconnect in between after about 10 seconds each time. It's still the same now.

 

Please remind me what I am paying for?

PeterG

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Re: Disconnect/reconnect continuously. Speed? How about almost zero? Area 18

Hey PeterG, 

Thank for posting and a warm welcome to the Community Smiley Very Happy

Really sorry for the connection problems you're having. It looks like you're using very old equipment so I'd like to replace it for you. I'll send you a PM (purple envelope, top right) with more info. 

Catch you soon, 

Take care. 

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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cheapo
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Re: Disconnect/reconnect continuously. Speed? How about almost zero? Area 18

Heh, without being able to get back on here via my phone, my internet is working as of this morning. :¬)

Thanx for your attention.

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Re: Disconnect/reconnect continuously. Speed? How about almost zero? Area 18

Hey cheapo, 

Thanks for letting me know Smiley Happy

I've just ordered you a new Hub to ensure you can receive your speed upgrade, please let me know when it arrives. 

Take care. 

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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cheapo
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Re: Disconnect/reconnect continuously. Speed? How about almost zero? Area 18

Connection's bad again this morning. I'm dubious that the upgrade will fix it, but I'll wait and see.
I'll come Bach here and let you know. :-)
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Re: Disconnect/reconnect continuously. Speed? How about almost zero? Area 18

Hi cheapo, 

Thanks for the additional info Smiley Happy

Let's see if the new equipment does the trick and if not, we can continue to investigate. 

Take care. 

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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cheapo
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Re: Disconnect/reconnect continuously. Speed? How about almost zero? Area 18

Connection is fine, once again, first thing this morning and again tonight, on the old equipment.

Two different browsers and a video playing on each, no probs.

Shirley it can't be the weather?

(I know I know, don't call you Shirley) ;¬)

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cheapo
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Re: Disconnect/reconnect continuously. Speed? How about almost zero? Area 18

Hi Heather,

 Day before yesterday connection was ok, after failing the day before that. Superhub3 arrived and I installed it yesterday while that connection was ok even on the old router. All seems good this evening. Smiley Happy

Thanx for your assistance. 'Tis appreciated. Heart

Hopefully I won't be back. Smiley Wink

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