I am honestly sorry for the slow peak time speeds you've been experiencing. The amount of simultaneous Internet users at peak times is the cause and a network upgrade, to increase capacity, is required to resolve this.
This type of issue can have a lengthy lead time - what normally happens is that a review date is provided and, if the pre-upgrade work hasn't completed by that date, a new date will be given.
I've sent you a PM (purple envelope icon, top right of page) outlining your credit options.
Thanks for coming to our Forum for help with this, we shall at least keep you notified of progress.
Hi All, Received a message the other day saying this is now resolved but I'm still suffering downtime and massive speed loss - I have replied to the message I had but received no reply. Anybody else still have oversupscription issues? VM must be doing very well in my area TA
Bumping this as asked to by moderators. I'm still getting frequent drops of service and speeds. Meant to be on the top package but frequently as low as 7mb download and several outages a day combined with loss of catchup to services. Can I have my credit reinstated please Thank you for your time.