Difficult to explain internet problems, dropped packets, slow upload

[h107474]

So I noticed some repeated issues connecting to my PLEX server from outside the home (WAN) and then speed tests showed a notable slowdown of my upload speed (38Mbps>~20Mbps). I rebooted everything but after checking my BBQM I tracked an issue back to the 11th Jan. See below a clear issue beginning around 10am where dropped packets appeared and stayed. I checked with Virgin support page and their site did say there was as "intermittent signal issue in your area".

Download seems fine if a little slower (387Mbps>370Mbps) but streaming is fine etc.

Do I sit tight and wait for it to be resolved or report this to VM?

[jbrennand]

See this
_______

Can you Check for any “known network faults first - Try in 2 places

1) Try the “check service,”Area status webpage" (link at top right of this forum)

2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

[h107474]

The web page says no problems but the phone line said "we're sorry that you are still having intermittent problems in your area...our engineers are working hard to fix this but its a really complex issue...."

[Adduxi · Accepted solution]

If there is an ongoing issue, VM will not send a technician to you to resolve any issues.

You should call in and get a Fault Reference so you can keep asking until it is fixed .....  Note fix dates are given are usually estimates, not firm dates.

[h107474]

All fixed! I got a text telling me it was fixed too so I expect that was because I called the automated number you gave me from my mobile phone (registered to my VM account). Upload is back to max speed and my PLEX server is running perfectly over my WAN now. Thanks!