on 05-01-2022 16:31
Is anyone else experiencing issues with the broadband service?
I am an IT consultant who depends on the internet. This service has been so flakey that I have had to resort to tethering to my mobile via 4G.
I have had this broadband service for 12 months now and there hasn't been a single day when the internet hasn't died for no apparent reason or the router randomly resets itself.
I have spoke to the tech team countless time and they seem to he reading off some crib sheet asking the same question about connecting the computer directly using a network cable, It is rather frustrating.
I am now resorting to using 4G/5G all around the house, I just want to cancel this broadband but virgin are holding me to the contract term which I feel is totally unfair and the service is disgusting.
05-01-2022 16:40 - edited 05-01-2022 16:42
OK so can you answer the same question VM asked you - bearing in mind VM only guarantee connections on ethernet cable connected devices - not wifi ones.
So... are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you do a check to help diagnose whether it is just a wifi issue or it could be network connection related?
Different solutions to those two issues apply and we can thus focus on the most likley first
What Hub model is it and what are the various Hub lights showing/doing when this happens?
on 05-01-2022 20:18
The router sits right next to my computer and it is connected with an ethernet cable.
I have even put the router into modem mode and used my own router and I am still facing the same issue.
I believe I have the hub 3 as it looks like the Hi-tron router that they use in businesses.
The router randomly just reboots itself, also randomly mu computer will say no Internet, seeing that I thought it may be my nic card so I replaced that along with the cable.
I have got so fed up with it I have got a 4G router and wired that into my pc, since then it has not lost connectivity which leads me to believe that the service that virgin provide is a bad of dog **bleep**.
Just looking at a way of leaving the contract early without being penalised
on 05-01-2022 20:31