I have M100 broadband package, but my speed is usually nowhere near the advertised speed, or even half of it. I have run several speed tests at various times of the day and in various places around my house. I have followed the virgin media recommendations for reset etc but to no avail. I have a Hub 3.
Are the speed issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables?
If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?
Wifi speeds aren't guaranteed and will usually will be way less than that on ethernet cable - if usin the Hub wifi and not your own equipment
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.