Constant slow speed/no internet, every day, for a week, every few months.

[AD-3]

The title is a summary of my suffering with Virgin Media Broadband. These constant interruptions and horrible slow speed occur for a week or more, every few months, and it is getting annoying. My latest issue has been ongoing for a bit longer than a week now, SLOW speeds with the occasional 0 internet. 

Here is my QLM, running since yesterday.

Link To It 

[AD-3]

Thank you for the update.

[Zak_M]

Not good news @AD-3 

The fix date has now been pushed back to the 26th. 

Kind regards,

Zak_M

[AD-3]

Appreciate the update.

[AD-3]

My internet seems to be back to "normal", according to the BQM, the "fix" took place around early morning. 

There's a few spikes here and there. 

I decided to connect back my NETGEAR router, and turned the HUB 3 into modem mode. Any idea how to continue monitoring this way?

[AD-3]

I have to bump this thread again, because lovely Virgin is back at it again with their lovely service. Honestly, this has to be the first time in my life where I pay ridiculous amount of money and get AWFUL service. Not only that, but communication with customers is horrible

How does this work? Very quick to take the money, but hardly any responsibility when lines go down? I phone customer service, and they have the f... nerve to tell me that "everything" looks find on our end. 

Disgusted. 

[Paulina_Z]

Hi @AD-3,

Thank you for keeping us update on this thread and on your connection issue. I'm sorry to see that you're experiencing ongoing issues with your connection. 

I have looked into your account and I can see that there has been an SNR (Signal to Noise Ratio) outage raised on the account. This was raised on 12/05/21 and is expected to be resolved on 17/05/21 at 5pm.

This issue has been raised on your account, and we are aware that you are being impacted. Please get back to us when the outage has cleared, so we can monitor your connection further. Apologies for the inconvenience. 

Thanks,

[AD-3]

I have to bump this thread again, after nearly a year to be exact as the connection loss issue is back. The issue has been ongoing for more than a week, I have only started to monitor from Sunday 1st of May as it got really bad. 

Sunday 1/05/22

Monday 02/05/22

Tuesday 03/05/22

[AD-3]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	138750000	0	38	256 qam	1
2	146750000	-0.7	38	256 qam	2
3	154750000	-1	38	256 qam	3
4	162750000	-0.7	38	256 qam	4
5	170750000	-0.9	38	256 qam	5
6	178750000	-1.2	38	256 qam	6
7	186750000	-1.4	38	256 qam	7
8	194750000	-1.5	38	256 qam	8
9	202750000	-1.7	38	256 qam	9
10	210750000	-2	38	256 qam	10
11	218750000	-2.4	38	256 qam	11
12	226750000	-2.7	38	256 qam	12
13	234750000	-3	38	256 qam	13
14	242750000	-3.7	38	256 qam	14
15	250750000	-3.7	38	256 qam	15
16	258750000	-3.4	38	256 qam	16
17	266750000	-3.4	38	256 qam	17
18	274750000	-3.4	38	256 qam	18
19	282750000	-3.2	38	256 qam	19
20	290750000	-3.2	38	256 qam	20
21	298750000	-3.4	38	256 qam	21
22	306750000	-3.7	38	256 qam	22
23	314750000	-4	38	256 qam	23
24	322750000	-4	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	44164514	38301251
2	Locked	38.9	10604724	2754886
3	Locked	38.6	70160129	8030823
4	Locked	38.6	41185904	50933353
5	Locked	38.6	325540	2293694
6	Locked	38.9	30422312	36102932
7	Locked	38.9	45400254	16332778
8	Locked	38.9	4663	3
9	Locked	38.9	1456	8
10	Locked	38.9	2624	15
11	Locked	38.6	5847	12
12	Locked	38.9	11462	13
13	Locked	38.6	17996	5
14	Locked	38.6	25379	28
15	Locked	38.6	40590	45
16	Locked	38.6	49465	25
17	Locked	38.6	59695	38
18	Locked	38.6	49326	0
19	Locked	38.9	23301	0
20	Locked	38.6	5547	0
21	Locked	38.9	481	0
22	Locked	38.6	578	8
23	Locked	38.6	1006	13
24	Locked	38.9	803	0

[AD-3]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	46.5	5120	64 qam	8
2	39400000	45.5	5120	64 qam	10
3	46200000	46	5120	64 qam	9
4	60300000	46.8	5120	64 qam	7

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	14	0
2	ATDMA	0	0	16	0
3	ATDMA	0	0	17	0
4	ATDMA	0	0	14	0

Network Log

Time Priority Description

03/05/2022 17:26:17	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2022 17:25:53	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2022 17:16:28	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2022 17:12:16	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2022 14:57:41	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2022 14:57:17	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2022 13:49:31	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2022 13:49:30	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2022 13:38:43	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2022 13:33:43	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2022 11:06:30	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2022 10:21:56	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2022 08:33:40	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2022 08:33:10	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2022 07:55:44	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2022 07:51:24	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2022 07:29:6	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2022 05:50:59	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2022 05:27:34	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2022 00:24:54	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

I have used the "check service status" link on this page. First it says there's no issues, then when I proceed to do a check it says there's an issue and I should check back within 24 hours, which is basically useless. 

I've also done all the necessary checks on my end, such as cable connection to the router/modem, however that's fine as it hasn't been touched. 

[AD-3]

Just horrible. Even with these small red and yellow spikes there's disruption when watching 40 second YouTube videos at 144p. Please sort it out. 

04/05/22 snap shot. 

edit. The speed. What a JOKE.