Constant Internet drops throughout the day

[jackoc16]

BQM Average

 These 2 BQM's show the consistent state of my internet connection currently 

BQM Latest 

 since around the 25th of July my internet has about every 30 minutes to an hour, turned off, or dropped for long enough that everything stops

I have been on with virgin media about 7 times and had an engineer out who said "the levels were off" and went to the nearest box to resolve it. 

The issue persisted.

The issue seems to only be noticeable whilst playing video games etc as this disconnects me regularly, voice chat will cut out, and ill oftentimes not be able to reconnect.

there has been instances where the internet is offline for 20-30 minutes

im really lost for what to do, as this has been going on for almost 4 weeks now and Virgin media have been 0 help other than "can you restart it, we will send a signal, now ring us back in 72 hours"

Laptop is ethernet connection, other devices Alexa, TV, Phones, Baby monitor all on Wi-Fi. All devices are effected when it drops

200Mb/s package Hub under my desk. Speedtest result 

i notice there are 5000-6000 POST RS errors, and this doesn't seem right. when it first started this was at 30-40

 Any help would be appreciated

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

[jackoc16]

16/08/2021 18:40:31	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 18:40:31	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 18:38:44	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 18:38:32	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 18:38:32	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 18:15:19	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 18:15:19	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 16:33:21	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 16:33:21	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 16:11:44	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 16:11:44	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 16:11:41	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 16:11:41	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 16:07:23	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 16:07:23	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 16:06:7	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 16:06:6	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 16:00:35	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 16:00:34	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[jackoc16]

Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	147000000	7	40	256 qam	2
2	139000000	7.1	40	256 qam	1
3	155000000	7	40	256 qam	3
4	163000000	6.8	40	256 qam	4
5	171000000	6.8	40	256 qam	5
6	179000000	6.6	40	256 qam	6
7	187000000	6.8	40	256 qam	7
8	195000000	6.5	40	256 qam	8
9	203000000	6.8	44	256 qam	9
10	211000000	6.3	40	256 qam	10
11	219000000	6.5	43	256 qam	11
12	227000000	6.3	40	256 qam	12
13	235000000	6.5	40	256 qam	13
14	243000000	6.4	40	256 qam	14
15	251000000	6.8	40	256 qam	15
16	259000000	6.6	40	256 qam	16
17	267000000	6.9	43	256 qam	17
18	275000000	6.5	40	256 qam	18
19	283000000	6.9	40	256 qam	19
20	291000000	6.9	40	256 qam	20
21	299000000	7.3	40	256 qam	21
22	307000000	7.4	40	256 qam	22
23	315000000	7.5	40	256 qam	23
24	323000000	7.6	40	256 qam	24

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	993	5468
2	Locked	40.3	1004	5591
3	Locked	40.9	937	5541
4	Locked	40.9	798	6236
5	Locked	40.9	779	6351
6	Locked	40.3	780	6392
7	Locked	40.3	661	5552
8	Locked	40.9	721	5697
9	Locked	44.6	725	7307
10	Locked	40.9	790	5723
11	Locked	43.3	839	9858
12	Locked	40.9	903	5369
13	Locked	40.9	835	5928
14	Locked	40.9	921	5239
15	Locked	40.3	836	6090
16	Locked	40.3	882	5446
17	Locked	43.3	759	5680
18	Locked	40.9	797	5253
19	Locked	40.9	739	5420
20	Locked	40.9	721	7751
21	Locked	40.3	733	6488
22	Locked	40.9	704	5186
23	Locked	40.9	636	6547
24	Locked	40.3	645	5254

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200019	45.3	5120	64 qam	3
2	39400000	43.8	5120	64 qam	4
3	53700000	45.3	5120	64 qam	2
4	60300000	46.8	5120	64 qam	1

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[jbrennand]

BQM's not good. Do you have any other devices connected to the Hub on ethernet cables - is so - what are they and does it improve if you disconnect them ?

Stats look ok - but RS errors may be an issue - so can you do this.
____________________________________________________

Switch the Hub off and unplug it for a few minutes and then start up. When done, check back in the settings and ensure that the RS error counts have all reset to 0. Then check every hour or two to see if they start reappearing - they shouldn't. If they do (particularly the postRS ones) you have a problem (noise) that only a Tech visit will sort.

[jackoc16]

Hi, no the only Ethernet device is my main laptop

tin regards to switching the Hub off, i did this at 9am when the Engineer came out, the hub was offline for a good 10 minutes here and again at 3pm when the operator on the phone asked me to do the same, the 2nd one was the pin reset at the back

I will do it again and check they have reset to 0 but I can only assume it does.

Will get back to you 

[jbrennand]

OK that's ominous then - or just look and see if the numbers have gone up from when you posted half an hour ago

[jackoc16]

yup, look to have gone up by 600-800

Post RS Errors

1	Locked	40.3	1340	6288
2	Locked	40.9	1367	6252
3	Locked	40.9	1264	6374
4	Locked	40.9	1107	7001
5	Locked	40.9	1071	6997
6	Locked	40.9	1033	6954
7	Locked	40.3	884	6148
8	Locked	40.9	921	6286
9	Locked	43.3	926	7946
10	Locked	40.9	1053	6331
11	Locked	43.3	1116	10454
12	Locked	40.3	1161	6246
13	Locked	40.9	1128	6549
14	Locked	40.9	1188	6134
15	Locked	40.9	1121	7085
16	Locked	40.9	1168	6158
17	Locked	40.9	977	6302
18	Locked	40.3	1001	5877
19	Locked	40.9	929	5969
20	Locked	40.9	929	8290
21	Locked	40.9	948	7097
22	Locked	40.9	898	5743
23	Locked	40.3	806	7150
24	Locked	40.9	879	5990

[David_Bn]

Thanks for your post on our Community Forums @jackoc16, and a very warm welcome to you!

Sorry to hear of the Wi-Fi issues you've been experiencing

Can you please advise me where the baby monitors are situated in relation to the hub? 

Is it at all possible to disconnect these and see how the services fair? 

Kindest regards,

David_Bn

[jackoc16]

the baby monitor is upstairs in basically as far away from the hub as possible,

we had virgin media before and these cameras were never a problem in the past, is there any reason as to why they would suddenly be the cause?

we can try though, im open to anything at the moment

[jbrennand]

@David_Bn 

Are you suggesting that PostRs error accumulation on the Hub connection can be caused by wifi connections of a baby monitor?

Has  anyone else on here seen that before ?  Its usually a bad wired connection and noise ingress AIUI?

jackoc16 - try moving them but, unless the problem has resolved itself and VM can see that, I am prepared to wager it will make no difference to your increasing PostRS errors and awful BQM - and you will need a Tech visit in the end.