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IFW
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Consistent slow speeds

I've been suspicious of our internet speed for some time so have set up some monitoring to test it, the results are an average speed of 85Mb/s down and 17Mb/s up over the last 7 days:

IFW_0-1639245255652.png

this data consists of speed tests via speedtest.net run every 15 minutes and can be provided if needed. the system running the tests is connected to our Hub3 via a direct ethernet cable so isn't affected by any other network equipment.

Our internet package is for M350 Fibre broadband so should be achieving a much higher average speed.

Please let me know what can be done to resolve this issue as our service has not performed to expectations since July (start of contract)

IFW

IFW_1-1639245558795.png

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12670000007.538256 qam17
22750000008.538256 qam18
32830000009.138256 qam19
42910000009.438256 qam20
52990000009.540256 qam21
63070000009.638256 qam22
73150000009.338256 qam23
83230000009.638256 qam24
93310000001038256 qam25
103390000009.838256 qam26
113470000001038256 qam27
1235500000010.340256 qam28
133630000001038256 qam29
143710000009.940256 qam30
1537900000010.340256 qam31
1638700000010.638256 qam32
1739500000011.440256 qam33
1840300000011.540256 qam34
1941100000010.938256 qam35
2041900000010.138256 qam36
214270000009.638256 qam37
2243500000010.140256 qam38
2344300000010.640256 qam39
2445100000010.938256 qam40



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.940974893
2Locked38.917554906
3Locked38.911685503
4Locked38.912365745
5Locked40.328429119
6Locked38.930938016
7Locked38.9414115461
8Locked38.6450115029
9Locked38.930907937
10Locked38.937836134
11Locked38.9435914732
12Locked40.3495113732
13Locked38.929838377
14Locked40.3469114014
15Locked40.9353015153
16Locked38.94678004
17Locked40.34038988
18Locked40.33672845
19Locked38.65863676
20Locked38.95322983
21Locked38.917407972
22Locked40.36032757
23Locked40.33128153
24Locked38.65597056

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13939995241512064 qam4
24620000041.3512064 qam3
36030003241.8512064 qam1
45370012241.5512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0040
2ATDMA0030
3ATDMA0050
4ATDMA00190

 

 

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Adduxi
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Re: Consistent slow speeds

Your Downstream power levels are too high, range -6 to +10, and there is noise on the circuit. hence the PostRS errors.  These should be zero.

You will need a VM technician to resolve these issues.  Also post the Configuration tab information as this will show the provisioned Download speed.

It would be prudent to setup a BQM here www.thinkbroadband.com/ping

This will record the incoming circuit and VM will most likely ask you to set one up anyway,

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Tom_F
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Re: Consistent slow speeds

Hi IFW, thanks for getting in touch. 

 

Sorry to hear you've been having some issues with your broadband. As confirmed already there are far too many errors in the hub logs and this will require further attention - please get back to me via PM (the purple envelope icon) and we'll be able to help further.

 

Tom 

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Tom_F
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Re: Consistent slow speeds

Thanks for your reply @IFW - I've scheduled the visit which you will find confirmed online (virg.in/myVM) and you can reschedule from there if needed as well.

 

Please let us know how that goes, or if there's anything else we may be able to help with. 

 

Tom