22-07-2021 14:35 - edited 22-07-2021 14:46
Hi,
We've been experiencing consistent drop outs over the last 3 weeks and with both of us working from home - it's not ideal. We've never had this problem before and we've been with VM for around 4 and a half years.
Any assistance would be GREATLY appreciated as we are running out of patience.
I called VM a couple of days ago and they told me that we needed to upgrade, which we did but the issue is still ongoing.
on 22-07-2021 14:47
on 22-07-2021 14:51
It appears to be on both wired and wireless connections.
The only light we ever have is the white power light on the bottom on the hub.
The IP is the same on Google as it is on the BQM. I've managed to sort out the BQM now, turns out I was trying to set up 2 - didn't realise I had already set up one!
I had a chat with someone from VM a couple of days ago on their web chat and he suggested it could be a faulty transmitter?
Thanks for your quick response though
on 22-07-2021 15:05
on 22-07-2021 15:06
on 22-07-2021 15:11
<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/eca1da48bb4c4c152c60db8d435843a858052ca8"><img alt="My Broadband Ping - Virgin Media" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/eca1da48bb4c4c152c60db8d435843a858052ca8.png" /></a>
There's the BQM
He didn't go into specifics about the transmitter, said he would pass me to the tech team but instead I just went through to the BOT that wanted me to reset the hub which we've done multiple times!
I'll reply with the hub logs when I can get to the router
Thanks!
on 22-07-2021 15:12
on 22-07-2021 15:14
on 22-07-2021 15:17
on 22-07-2021 15:17