Connection gone bad again

[danbottomburp]

So my connection has gone terrible again, my BQM is 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/ac34fd4c9281748e838a5f353a78c05971...

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	37.270599	5120 KSym/sec	64QAM	3
2	39400000	37.020599	5120 KSym/sec	64QAM	4
3	32600000	36.520599	5120 KSym/sec	64QAM	5
4	25800000	36.020599	5120 KSym/sec	16QAM	6

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	1	0
2	US_TYPE_STDMA	0	0	15	0
3	US_TYPE_STDMA	0	0	17	0
4	US_TYPE_STDMA	0	0	94	0

Can a forum team member arrange an engineer visit please?

[jbrennand]

Its not a good BQM. Can you post up the Downstream data and network logs as well.

Also have you checked for any “known network faults”

As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

[danbottomburp]

Hello? can somebody please arrange an engineer?

Was with BT for 13 years and had 4 issues in all that time, rock solid connection!

Been with Virgin less than two weeks and had 4 issues already, swapped for faster speed but i have made a huge mistake

This absolutely horrendous connection issues continue and i am going through the ombudsman to get my contract terminated

I need an engineer!! 

[jbrennand]

Post up the missing data as I requested. Then call in if you think you need a Tech visit.

Or a VM person should respond in a few days

[danbottomburp]

You don't need "missing data" to see i have a huge issue

[jbrennand]

If there is no issue reported on the 0800 number (?) then you do need a Tech visit.

Wait for a VM person to respond on here.

EDIT: I note on your other thread that you were advised there is a known fault with an estimated fix time of 6pm.  I would stick to that thread from now on as its confusing to have 2 going.  Hope they get it sorted soon