Connection dropouts, slow speeds and packet loss.

[Fivethumbs]

Our connection has been showing issues for a couple of weeks now after being borderline perfect for years.

I have tried both tests on the virginmedia site with essentially the same result...

Virgin site test resultThis is the router status. As you can see the upstream channels aren't behaving and the errors look a little... Excessive.Router Status

Resetting the router will return things to normal for a time, but this keeps happening.

This is todays TBB quality graph.TBB Quality Graph

As you can see this isn't good. Can anyone suggest anything? 

[Ayisha_B]

That's brill @Fivethumbs

I have checked the account now and carried out my diagnostics. I can see the upstream signal levels are out of specification and I will need to arrange another engineer to correct these. 

Will pop you a PM now so we can get this booked. 

[Ayisha_B]

Thanks for confirming your details as requested @Fivethumbs

I have booked an engineer out for you and have PM'd you the time and date. 

Let us know how the visit goes 🙂