Connection Drops and Poor 1gb Speeds

[bazcb87]

Hi guys, Ive just recently moved to VM 1gb, I Stream to twitch and over the last few weeks i have been getting random drop outs around 1.30 most morning. Now im getting drop outs most of the time. 7 times last night when streaming!! I cant speak to any on the phone as it keeps asking me to do a test. Im also struggling to get close to 1gb, average speed tests have been around 900 dropping to around 700mb.
Is there someone that can resolve my issues?

[bazcb87]

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status	Online	DOCSIS 3.1
Primary downstream channel	Locked	SC-QAM
DOCSIS 3.0 channels	31	4
DOCSIS 3.1 channels	1	0

[bazcb87]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	1.700001	38.605377	QAM256	25
1	139000000	2.000000	37.636276	QAM256	1
2	147000000	2.000000	37.636276	QAM256	2
3	155000000	2.099998	37.636276	QAM256	3
4	163000000	2.099998	37.636276	QAM256	4
5	171000000	2.099998	37.355988	QAM256	5
6	179000000	2.099998	37.355988	QAM256	6
7	187000000	2.299999	37.636276	QAM256	7
8	195000000	2.299999	37.355988	QAM256	8
9	203000000	2.400002	37.355988	QAM256	9
10	211000000	2.400002	37.636276	QAM256	10
11	219000000	2.200001	37.636276	QAM256	11
12	227000000	2.099998	37.636276	QAM256	12
13	235000000	2.099998	38.605377	QAM256	13
14	243000000	1.900002	38.605377	QAM256	14
15	251000000	1.700001	37.636276	QAM256	15
16	259000000	2.000000	37.636276	QAM256	16
17	267000000	2.099998	38.605377	QAM256	17
18	275000000	2.599998	38.605377	QAM256	18
19	283000000	2.400002	38.605377	QAM256	19
20	291000000	1.799999	37.636276	QAM256	20
21	299000000	1.400002	38.605377	QAM256	21
22	307000000	1.700001	38.605377	QAM256	22
23	315000000	1.799999	38.605377	QAM256	23
24	323000000	2.099998	37.636276	QAM256	24
26	339000000	1.400002	38.605377	QAM256	26
27	347000000	1.700001	38.605377	QAM256	27
28	355000000	1.500000	38.605377	QAM256	28
29	363000000	1.599998	38.605377	QAM256	29
30	371000000	1.700001	38.605377	QAM256	30
31	379000000	1.299999	38.605377	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.605377	0	0
1	Locked	37.636276	0	0
2	Locked	37.636276	0	0
3	Locked	37.636276	0	0
4	Locked	37.636276	0	0
5	Locked	37.355988	0	0
6	Locked	37.355988	0	0
7	Locked	37.636276	0	0
8	Locked	37.355988	0	0
9	Locked	37.355988	0	0
10	Locked	37.636276	0	0
11	Locked	37.636276	0	0
12	Locked	37.636276	0	0
13	Locked	38.605377	0	0
14	Locked	38.605377	0	0
15	Locked	37.636276	0	0
16	Locked	37.636276	0	0
17	Locked	38.605377	0	0
18	Locked	38.605377	0	0
19	Locked	38.605377	0	0
20	Locked	37.636276	0	0
21	Locked	38.605377	0	0
22	Locked	38.605377	0	0
23	Locked	38.605377	0	0
24	Locked	37.636276	0	0
26	Locked	38.605377	0	0
27	Locked	38.605377	0	0
28	Locked	38.605377	0	0
29	Locked	38.605377	0	0
30	Locked	38.605377	0	0
31	Locked	38.605377	0	0

3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

96

4K

1880

QAM4096

424

3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33

Locked

40

3.0

533100091

0

[bazcb87]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	35.020599	5120 KSym/sec	64QAM	4
2	46200000	34.770599	5120 KSym/sec	64QAM	3
3	60300000	35.270599	5120 KSym/sec	64QAM	1
4	53700000	35.020599	5120 KSym/sec	64QAM	2

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	1	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[bazcb87]

General Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	cmreg-vmdg640-bbt076-b.cm

Primary Downstream Service Flow

SFID	17136
Max Traffic Rate	1200000450
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	17135
Max Traffic Rate	55000270
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	bestEffort

[Laurie_C]

Hi bazcb87,

Thanks for getting in touch, and a very warm welcome to the Community Forum. I'm sorry that you're having some problems with your broadband connection.

I'd be more than happy to look into things for you. I'll just need to confirm a few details via Private Message. Please look out for a purple envelope in the top right corner of your screen.

Kind regards,

Laurie

[bazcb87]

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