Confirm what fault reference relates too, regarding packet loss and intermittent connectivity

[tigger2014]

Hello,

Ive had intermittent connectivity since Saturday and have been told it relates to F009654795 Could someone from Virgin confirm what this fault actually is and the cause?

Thanks

[Corey_C]

Hi tigger2014,

Thanks for your post and welcome to the Community Forums. The ticket number you provided refers to SNR issues. SNR [signal noise ratio] can cause slow connections. The resolution for this ticket is 28 FEB 2022 09:00

Cheers,

Corey C