on 28-07-2022 09:11
Hey Everyone
I had a notification of engineering works taking place in my area yesterday in the PO6 postcode which is in Area 20 and that my connection may go offline at various times during the day.
I was out all day yesterday and when I got home and checked my connection through the hub and on my BQM I found I had no dropouts or disconnects at all which is great.
The connection was running smoothly and at full speed all of yesterday evening until just after 2am this morning (according to my BQM) the connection dropped off completely.
The hub has a fast red flashing light on the top which remains after a power cycling, I am also not able to log into the routers setting console as it comes back with a no response error when attempting to log in to the webpage,
I have also checked the service status line that reports no faults but a test on the Virgin support site is showing the hub as unreachable and requires an engineer visit, I don't really want to book a visit if this could potentially be over running works in the area that were started overnight.
If anyone in the know on the forum of any of VMs guys can have a look to find out if there any any area faults not yet reported and let me know.
Thanks
on 28-07-2022 14:40
on 28-07-2022 15:25
Thanks, I have spoken to customer services, they aren't showing any area faults, so looks like it could be just me, I had the same issue happen around this time last year when engineering works took place.
I have an engineer visit booked for next Monday, which is a bit of a long wait considering I have no connection at all, but hey ho I am sure it will be sorted eventually.
on 28-07-2022 21:46
Have you tried a factory reset to the Hub?
on 28-07-2022 21:54
I’ve factory reset the hub this evening and managed to get onto the web interface to look at the stats.
all I’m getting is an error message on the hub that states “No RF signal” so looks like it’ll be fixed by an engineer on Monday when they visit
on 28-07-2022 22:01
Well that's progress of a sort I suppose 😉
on 31-07-2022 15:20
Hi @keanie
Thank you so much for updating us and I'm so sorry to hear these issues have continued!
Are you able to let us know how things are looking after the appointment on Monday?
Thanks again.
on 02-08-2022 12:02
I managed to get the connection working again on Sunday but placing a 3db forward path attenuator onto the cable going into the hub, power levels were quite high even with the attenuator, but the connection at least worked.
The engineer visit on Monday went well, he adjusted the levels at the cabinet to get everything back in spec, he said that the engineering works that took place last week may have been the cause as a network reseg took place, this can place alot of strain on the amp in the street cabinet, which is probably what caused my connection to drop off.